Roofing Problem - how should this be handled ??

[Patsy Warnick]

New roof was put on June 1, 2005 - 1st leak around the fireplace, Company came right out to repair, which was applying Old Henrys Tar.
2nd leak, same area - Company came right out to replace Tar.
3rd leak, same area, and now trickiling further into the house & throughout all the large picture windows - alot of water, towels everywhere. Company came right out to fix the problem, which was March 2007.

This weekend we had alot of rain - guess what? 4th leak, same area, alot of water.
Today I took my camera to document the areas - inside around the large rock fireplace, its seperating from the ceiling & the ceiling has soft spots/cracks.
Outside which is the covered finished patio, there are noticable cracks & also seperations.
There are also some shingles lifting?

Today I placed a call to the Company, LM. Company returns my call @3:00p.m.,
Rep. says, Haven't we fixed that area before - I said yes, 3 times now, and I explain the seperations, and that my tolerance level is gone.
Rep. will be here tomorrow morning.

Please advise - obviously Old Henrys Tar isn't the solution now.. Thank You

Patsy

[chonsigirl]

Make them fix it! Four times to come back out is too many.

[Sheryl]

I'm make them fix it, and pay to have any drywall fixed that has been damaged from the leaks.

[abbey]

He does'nt happen to come from Manchester England does he?

[Patsy Warnick]

Abbey - No its not Jimbo, although, I did PM Jimbo for his imput.

This is going to get messy - thats why I've documented everything.
I need a new ceiling inside
I need a new covered patio

I need a new roof - I have a headache.

Patsy

[G-man]

Have you tried covering that area with some... nawww... I'll be good.

Tarring it again is not going to do it as you've noticed this goes far deeper than just the surface... that's like patching a dam with some bubble gum. By them not fixing it correctly the first time, you've now got a major job that needs to be fixed correctly before any more damage beneath the surface occurs.

[Patsy Warnick]

G-man
Do you have any idea what all is involved?

I won't take patching this again - I know some wood framing needs to be replaced

Patsy

[SuzyB]

Originally Posted by Patsy Warnick

Abbey - No its not Jimbo, although, I did PM Jimbo for his imput.

This is going to get messy - thats why I've documented everything.
I need a new ceiling inside
I need a new covered patio

I need a new roof - I have a headache.

Patsy

I am so sorry for what you are going through Patsy, we are having similar kind of problems here, not external probs but internal!
Patsy surely their work should be covered with a guarantee, I would ask for the money back and compensation for the damage, if they can not solve the problem after 3 visits I would be inclined to assume that either the product or workmanship is not up to standard! I would then ask for some roofing companies to come and give you some quotes.

Let us know what they say tomorrow

[jimbo]

american roofs are not the same as our roofs

we have slate or concrete tiles sealed at the chimney usually with a lead flashing though sometimes cement is used

your roofs are usually asphalt shingles usually four tiles like shapes joined together ,the leak sounds like missing shingles or a failed flashing , if you threaten them with your business beuro ,they should sort it out ,they seem to have done a shoddy job ,if you are near new york give or take 100 miles and you can wait till spring i hope to be coming over to see chantelle and i would have a look see for you


i hope i have helped jim

[guppy]

i was gonna say that..the flashing is either not there or not applied right..now..if you have had leaks ..the roofing company should replace any and all plywood that got wet...four seperate leaks in the same place..the plywood needs to be replaced...it could also be a shingle not layed down..or even a nail..in the wrong place..