Outsourcing Of Jobs Accelerates In US

[LottomagicZ4941]

I have had a few experiences with call centers.

When I switched to MCI from Quest to get cheaper phone service I called quest and offered that they match MCE.

The American was like go a head and swithc I can't match the rate.

So I switched to MCI.

Then I got a call from Quest wanting me back and they offered a lower rate then MCI.

Not being unhappy with Quest in the first place I switched back.

However I kept getting billed from MCI. The first call seemed okay. They said they would fix things but I kept getting billed.

MCI claimed that I hung up on the rep on the first call and that I called the wrong number. These were American call centers

So I called the "right number" and complained about how the number they gave for "customer service" was not really the customer service number. These were forign call centers. They kept telling me that I could not get the bill zeroed out and I kept asking to speak with a supervisor. Eventually I did get the extra period of billing zeroed out but I had to be quite persistant.

In all honesty I found the forign workers to be more professional and polite. The Americans did not really give a rip from what I could tell. The forigners were like I would be upset as well.

We all need jobs. I think what we need are standardized pay rates and vacation.

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