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Our landline and broad-band Is with BT but went with an offer SKY were doing In with the TV service. It meant we kept our Broad-Band with BT and payed them for the rental on our Land-Line but paid SKY for the calls we make.

At the exact day and time the switch over was due, our Land-Line went dead.

BT are telling us now that It is due to a fault out-side. Yet, we had all the power lines up-dated outside our home 10 years ago and have never never had a fault.

I am very cynical. I actually think they cut us off deliberately because we switched to SKY.

I have tried explaining to a half Interested voice on the end of BT that given my husbands health, they have left him without a Land-Line to contact Hospital, Doctors, nurse etc etc. All I got was that they would make a note of It.

They said yesterday It could take up to 3 days to re-connect us and I find this totally Un-acceptable.

What are the chances of us being cut off at the exact day and time of the switch over, being an out-side fault?

we were with BT for about 16 years when we decided to move house, sold ours , bought this one,, phoned BT and said we are moving house and want to keep our number, there is a line in there already , here is our new address bla bla. They rang back later and said seeing as you are moving you will have to change your package as the one you have now is obsolete. i said so, what if we dont move? they said we cant take you off the package then as you are already on it,, so it was just cos i was moving they could take me off that one and i would have to have a dearer one. I complained officially, but when i asled if anythign would be done or if i would get any feedback from the complaint they said ,, well no not really:wah:

Needless to say i switched as soon as we moved. would never go back to them;)

Oh, that is horrible cutting your line at this time!

oscar;1329285 wrote: Our landline and broad-band Is with BT but went with an offer SKY were doing In with the TV service. It meant we kept our Broad-Band with BT and payed them for the rental on our Land-Line but paid SKY for the calls we make.

At the exact day and time the switch over was due, our Land-Line went dead.

BT are telling us now that It is due to a fault out-side. Yet, we had all the power lines up-dated outside our home 10 years ago and have never never had a fault.

I am very cynical. I actually think they cut us off deliberately because we switched to SKY.

I have tried explaining to a half Interested voice on the end of BT that given my husbands health, they have left him without a Land-Line to contact Hospital, Doctors, nurse etc etc. All I got was that they would make a note of It.

They said yesterday It could take up to 3 days to re-connect us and I find this totally Un-acceptable.

What are the chances of us being cut off at the exact day and time of the switch over, being an out-side fault?


I would be surprised if the people who take the calls are capable of something as complicated as transferring just one service. But asking them to manage the idea of providing the phone service while you paid another company for the calls would be too much for them comprehend I think.

Bad move, Oscar. You really have to keep things simple for these people.