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The reputation of this abysmally designed company is not high to start with, but this...

No email from Evri on any of these occasions, no SMS. Today I had an email from eBay at 16:07!

I've been to their AI chat agent on every occasion, they have my phone number, they have my full address, they have a what3words code, and this idiot "can't deliver" is on its third attempt.

I had one email from "support" saying they'd retry, no reference to my additional information, that was 7 days ago.


Delivery history

Evri: H0067A0350326077
Tue 1 Jul
10:08am
Your parcel is at our local depot and on its way to you
Wed 25 Jun
3:11pm
Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, please get in touch
Wed 25 Jun
3:11pm
Delay due to address query
Wed 25 Jun
2:57pm
Due to be delivered today
Tue 24 Jun
4:46pm
Delay due to address query
Tue 24 Jun
3:27pm
Your courier estimates they'll deliver between 16:00 and 17:00 today. As this is an estimate, we'll let you know about any changes during the day
Tue 24 Jun
3:27pm
Delivery will be attempted between 16:00 and 17:00 today
Tue 24 Jun
11:35am
Your parcel is on its way to you today
Tue 24 Jun
11:35am
Due to be delivered today
Mon 23 Jun
4:16pm
We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day
Mon 23 Jun
3:14pm
Your courier estimates they'll deliver between 16:00 and 17:00 today. As this is an estimate, we'll let you know about any changes during the day
Mon 23 Jun
3:14pm
Delivery will be attempted between 16:00 and 17:00 today
Mon 23 Jun
3:05pm
Your parcel is on its way to you today
Mon 23 Jun
3:05pm
Due to be delivered today
Mon 23 Jun
8:29am
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
Mon 23 Jun
1:58am
On its way to the courier
Sun 22 Jun
6:30pm
At the customers local depot
Sat 21 Jun
11:13am
We're processing your parcel at our hub
Sat 21 Jun
11:13am
At the national sorting hub
Sat 21 Jun
11:12am
At the national sorting hub
Fri 20 Jun
5:48pm
Your parcel is being sorted at the senders local depot
Fri 20 Jun
5:48pm
Entered the EVRi network
Fri 20 Jun
3:34pm
We've collected your parcel
Fri 20 Jun
3:34pm
Collected from the ParcelShop
Thu 19 Jun
6:56pm
Dropped off at the ParcelShop
Wed 18 Jun
5:25pm
Order placed
Mon 23 Jun
8:33am
On its way to the courier
Tue 24 Jun
9:25am
On its way to the courier
Thu 19 Jun
6:56pm
We've received your parcel at the ParcelShop and will be collecting it shortly
Wed 18 Jun
5:25pm
We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
Wed 18 Jun
5:25pm
Estimated delivery date updated to Mon 23 Jun 5:00pm
Wed 18 Jun
9:25am
Tracking number provided



Hi Claire,

I think finding the right building is an aspect of being a driver. I'm not sure what you think a Royal Mail address is for these days.

More particularly, I don't regard myself as being an Evri customer. I have no control over who delivers parcels to me, it can be and is any of the UK firms. I consequently find it hard to justify adding a delivery firm app to my phone. I have no agreement with you and most particularly I have not agreed any of your terms and conditions - your customer did that - and your app will, I suspect, demand that I do in order to use it.

I note I still don't have my parcel.

Best Regards,

John.



On 25/06/2025 11:14, Evri Support wrote:
> Evri
>
>
> *Update*
>
> *250624-030841*
>
> Good morning ,
>
> Thank you for providing your address details & delivery instructions.
> I am going to pass this detail onto the courier to get your parcel safely delivered. Please note that should you need the parcel redirecting to a different address you would need to contact the sender of the parcel to arrange this.
> Rather than having to provide us with instructions on every parcel, you can set up delivery preferences for all of your future deliveries. This includes setting a safe place or preferred neighbour, a pin location or what3words for your precise address and you can also give us a delivery instruction in your own words.
> All of these options can be set up easily within the EVRi App. For iOS click here <https://apps.apple.com/gb/app/evri/id1446461114> or for Android click here <https://play.google.com/store/apps/deta ... n_GB&pli=1>
> Alternatively, you can also choose to set your preferences within EVRi MyPlaces here <https://www.evri.com/customer/account/myplaces/intro>
> If you need anything further please feel free to reply.
>
> Kind Regards,
>
> Claire
> Evri Customer Services
> This e-mail (which includes any files/attachments transmitted with it) is confidential. It is intended soley for the use of the individual to whom it is addressed. Any views presented are soley those of the author and do not necessarily represent those of Evri.
> Evri is a trading name of Evri Limited.
> Registered in England and Wales No. 03900782
> Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH
>
> [---002:001140:52811---]

I would say that Evri have a very solid reputation - a solid reputation for failure to deliver.

That the management believed that rebranding without an associated rewriting of the operational procedures and retraining of the staff would wipe away the reputation Hermes had built up speaks volumes for their incompetence.

The claim "This e-mail (which includes any files/attachments transmitted with it) is confidential" is risible, too. And why might I not accept their T&C.

They did again!

They carried five shirts in a bag to my front door, perched it on the box I'd left out for them to put it in if they felt the need, the door was unlocked for them to slip it through if they wanted to, the doorbell WORKS and they didn't hang around if they used it, and I've not been out all day!

And then they took it back with them saying, for the THIRD time,

12:46 - Wed Jul 02

We're sorry, we were unable to deliver your parcel today. We'll try again on the next working day

I've had no emails before or after from them, no SMS before or after, I found that on their tracking site by looking for it. And they have my email address without any doubt at all. And they have my phone number without any doubt at all. And they have their logs showing my repeated attempts to get someone to sort this without any doubt at all. And the have it indexed by all of that and I still haven't got my five shirts that were dispatched on 16th June!

I had a delivery today by Royal mail parcels, no problem at all.

I had a delivery today by Naked Wines courier, no problem at all.

Evri is, to my mind, a rogue company.

Your parcel from Packlink H0067A0350326077

Look it up, Evri, if you ever get to see this. I have no way whatever of speaking to any of your helpline staff, if indeed any such people exist.

And, astonishingly, three weeks after they took possession of the parcel, it is here.

Put it in the recycling box I said last night (which means I ticked "Box" on their preset list). And he did. And he left it face-up for everyone to see instead of angling it face to the wall, like maybe to protect it from a downpour as well as acquisitive passers-by.

While I blame Evri for its system, the driver is clearly witless or disconnected.