What A Result!

abbey · Post by **abbey** » Fri Sep 30, 2005 6:05 am

Wednesday morning i discovered i had no internet,

so i called my provider NTL and was put through to a technician (in India),

i was on the phone with Ash for 70 mins when he came to the conclusion that the problem was with my laptop

and to take it to a computer repairer.

I took it along to the shop, they told me within 30 seconds that there was nothing wrong with it.

Back home i called NTL again and spoke to Sam (in India), who took me through exactly the same process that Ash had,

who told me after 90 mins that i needed to take it back to the shop and check something else.

Back at the shop once again after 30 secs they proved that the problem was with NTL,

the guy from the shoop very kindly came home with me and checked my connection and told me that it was indeed NTL's fault.

Once again, while the technician was here i called NTL and spoke to Sharon (in India) and within 2 mins of speaking to the technician agreed with him that the problem was indeed with NTL and my connection would soon be back on.

So i had spent a day running around trying to get something fixed that was'nt broke and was Ã‚£20 out of pocket after paying the computer shop.

This morning i called NTL and spoke to customer services and told them what i had been through and that i was'nt a very happy bunny.

The lovely lady that i spoke to agreed that i had been treated badly and immediatly upgraded my connection free, refunded me my Ã‚£20 off my next bill, gave me free access for the next 2 months and reduced my payments from Ã‚£17.99 a month to Ã‚£ 8.99 per month, for 12 months.

Now that's what i call a result!:D

lady cop · Post by **lady cop** » Fri Sep 30, 2005 6:09 am

that's what you get from being proactive....can i email you now??????

pink princess · Post by **pink princess** » Fri Sep 30, 2005 6:12 am

thats fantastic!

i have NTL and for some reason the TV service keeps cutting out blank intermittently for absolutely no reason, i can turn the telly on and all i get is a blank screen or i can flick channels in an ad break then try and go back and just get black.....

perhaps i should try your tactic and phone and complain!

well done abbey - way to go!

:-6

abbey · Post by **abbey** » Fri Sep 30, 2005 6:12 am

lady cop wrote: that's what you get from being proactive....can i email you now??????:wah: :wah: Yes, so far, so good.

abbey · Post by **abbey** » Fri Sep 30, 2005 6:14 am

pink princess wrote: thats fantastic!

i have NTL and for some reason the TV service keeps cutting out blank intermittently for absolutely no reason, i can turn the telly on and all i get is a blank screen or i can flick channels in an ad break then try and go back and just get black.....

perhaps i should try your tactic and phone and complain!

well done abbey - way to go!

:-6I was having that problem last night, so i turned off the set top box for 30 secs and let it re-set itself and it was fine.

cars · Post by **cars** » Fri Sep 30, 2005 6:24 am

Great going abbey good for you, on occasion I have had to speak to people in india and find that the way they "pronounce" their "english" words extremely difficult to understand. But perserverance wins most of the times!!:)

abbey · Post by **abbey** » Fri Sep 30, 2005 6:34 am

NTL now farm some of their work to India, and that can be so bloody frustrating!

At least if you're speaking to someone in your own country and you're getting the runaround,

you feel that you are able to jump in the car and go and punch someones lights out! :wah:

Accountable · Post by **Accountable** » Fri Sep 30, 2005 6:40 am

Congrats on the results, too bad you had such a long meandering path to get there. Most people would not have made that final call; they would have just stewed and complained to everyone about how badly and unfairly they'd been treated. Everybody would hear about it except that customer service lady who could have done something about it.

Way to follow through! :yh_clap

Bothwell · Post by **Bothwell** » Fri Sep 30, 2005 7:07 am

So Abbey what you really mean is you kidnapped a nice young man from the shop and held him hostage:wah: Is he still there?

abbey · Post by **abbey** » Fri Sep 30, 2005 7:22 am

Bothwell wrote: So Abbey what you really mean is you kidnapped a nice young man from the shop and held him hostage:wah: Is he still there?He's tapping an SOS out on my bedpost as i type. :sneaky:

pink princess · Post by **pink princess** » Fri Sep 30, 2005 8:17 am

abbey wrote: I was having that problem last night, so i turned off the set top box for 30 secs and let it re-set itself and it was fine.

yeah thats what we do but its happening so much

didnt realise other NTL people had the same problem, cant be the set top box then must be NTL, its been going on ages how can they not have fixed it yet?!