Department of Motor Vehicles
Department of Motor Vehicles
Got a horror story? I'll start with a wild one from the past few days...
I noticed my driver's license was due to expire on 10/2. I had previously tried to renew it, but was told that they no longer allowed people to renew too early, you had to wait until it was within 90 days of expiration.
So I wated until I got a notice in the mail and proceeded to go down to the office.
As usual, I expected a 2 to 3 hour wait, that's pretty much normal for our little town of 50,000. (We only have one DMV office and it is usually staffed by only 4 people.)
Well, things had changed in the 4 years I had been away. They now had a line to see a woman who would give you a number so that you could wait in line. Typical, eh?
After about an hour of waiting, a woman came out and told everyone, "If you are witing to get your Driver's License, the computers just went down statewide."
There was a little grumbling, and I politely asked, "About how long do you expect them to be down?"
Attendant: "I don't know."
Me:"How long are they usually down?" (sneaky of me, since she now had to admit to everyone that the computers went up and down all the time.)
Attendant: "Usually about two hours."
Not satisfied, I asked, "Have they been down previously today?"
Attendant: (forgetting her crowd) "Oh yes, they go up and down all day long."
(Then she suddenly saw that the crowd was glaring at her.)
Attendant: "You can wait if you want, but it's up to you."
Me: "I'll take my chances."
Well I waited another hour, but the computers never cmae back online. Now I had a problem, my license was due to expire in two days, and unfortunately, that was a Sunday. Like all good State-run operations, with complete disregard to their customers, the DMV didn't open on the weekends and closed at 4:00pm everyday before anyone could get out of work.
So I asked the woman at the counter:
Me: "Do you suppose I could get a piece of paper stating that your computers were down today?"
Woman: "Why?"
Me: "Well, so in case I get pulled over on Monday coming here, I won't get in trouble."
Woman:" No, just talk to the judge."
Me: "But if you'd just give me a statement, I could avoid wasting the city's time."
Woman: "You had 90 days to take care of this."
Me: "And I'm HERE inside the 90-day window. I took care of my responsibility to get here, you're not taking care of your responsibility to renew my license."
Woman: "That's not my problem."
Me: Yes...yes it is. That's your responsibility."
Woman: "No, it's not."
Me: "Look...what am I supposed to tell the officer if I get pulled over?"
Woman: "Don't get pulled over."
So I returned on Monday, looking over both shoulders to make sure I wasn't being tailed, and being scrupulously careful not to speed.
After another 3 hour wait I was finally in front of the "woman" again.
Woman: "Well you're in luck! The computers are up today!"
Me: (failing to see anything funny in the situation.) "Yes, what incredible luck."
Woman: "May I have your old license?"
Me: "Here it is."
Woman: "This license is expired."
Me: (with eyes burning with nuclear fire.) "Yes it is. But let's not go there, shall we?"
Woman: (Deciding that the savage look in my eye was an indicator that she shouldn't continue on that course) "Let's run you through the computer."
I wasn't worried, after all I hadn't had a ticket in a quarter century, and had previously renewed my license two times at this very place.
Woman: "Hmmm...it seems you have a Pcps hold on your license."
Me: "A pukpus?"
Woman: (eyeing my like a serial killer) "Have you ever been to Arizona?"
Me: "Yes, but I haven't lived there since the '80s!"
Woman: "Well you won't be renewing your license today, call this number."
So I go home, wondering what in the world could be wrong. Did I forget to pay a ticket? Is ther a warrant out for my arrest? I'm a blasted school teacher for Pete's Sake! I don't even double park!
I call up Arizona from my house, long distance.
Operator: (After a 15 minute wait on hold) "May I help you?"
Me: "Yes, I have a pcps hold on mylicense and would like to find out what's wrong."
Woman: "Oh I'll have to transfer you to the next floor."
Second operator: "May I help you?"
Me: "Yes, I'm trying to find out why my license is on hold." ( I give her my information.)
Woman: "Okay, we see that you had a ticket."
Me: "Did I pay it?"
Woman: "Yes, yes you did!"
Me: "So why am I on hold?"
Woman: "Because you never paid the fee to reinstate your Arizona driver's license."
Me: "But I never had an Arizona driver's license!"
Woman: (scans the records) "That's true, you didn't."
Me: "Okay, I'm confused. How can I pay to reinstate a license I never had?"
Woman: "That's not my problem." (Apparently, they include this phrase in DMV training, since I had now heard it from two separate states.)
Me: "How much is the fee?"
Woman: "Ten dollars."
Me: "Can I take care of this now?"
Woman: "Do you have a credit card?"
Me: "Yes."
Woman: "No problem! Let me transfer you to the next floor!"
This time I waited for thirty minutes on hold, and worse yet, they had no music, just a guy saying, "we're sorry..." over and over again. "Yeah, I thought, that describes this operation pretty exactly."
Finally....
Operator: "Ok, can I help you?"
Me: "I'd like to pay my fine."
Operator: "It's ten dollars, are you putting it on debit?"
Me: "Yes."
I calculated the amount of time on hold...one hour. That makes the phone bill actually bigger than the fine. I still have to face the "woman" one more time."
Still no license.:-5
I noticed my driver's license was due to expire on 10/2. I had previously tried to renew it, but was told that they no longer allowed people to renew too early, you had to wait until it was within 90 days of expiration.
So I wated until I got a notice in the mail and proceeded to go down to the office.
As usual, I expected a 2 to 3 hour wait, that's pretty much normal for our little town of 50,000. (We only have one DMV office and it is usually staffed by only 4 people.)
Well, things had changed in the 4 years I had been away. They now had a line to see a woman who would give you a number so that you could wait in line. Typical, eh?
After about an hour of waiting, a woman came out and told everyone, "If you are witing to get your Driver's License, the computers just went down statewide."
There was a little grumbling, and I politely asked, "About how long do you expect them to be down?"
Attendant: "I don't know."
Me:"How long are they usually down?" (sneaky of me, since she now had to admit to everyone that the computers went up and down all the time.)
Attendant: "Usually about two hours."
Not satisfied, I asked, "Have they been down previously today?"
Attendant: (forgetting her crowd) "Oh yes, they go up and down all day long."
(Then she suddenly saw that the crowd was glaring at her.)
Attendant: "You can wait if you want, but it's up to you."
Me: "I'll take my chances."
Well I waited another hour, but the computers never cmae back online. Now I had a problem, my license was due to expire in two days, and unfortunately, that was a Sunday. Like all good State-run operations, with complete disregard to their customers, the DMV didn't open on the weekends and closed at 4:00pm everyday before anyone could get out of work.
So I asked the woman at the counter:
Me: "Do you suppose I could get a piece of paper stating that your computers were down today?"
Woman: "Why?"
Me: "Well, so in case I get pulled over on Monday coming here, I won't get in trouble."
Woman:" No, just talk to the judge."
Me: "But if you'd just give me a statement, I could avoid wasting the city's time."
Woman: "You had 90 days to take care of this."
Me: "And I'm HERE inside the 90-day window. I took care of my responsibility to get here, you're not taking care of your responsibility to renew my license."
Woman: "That's not my problem."
Me: Yes...yes it is. That's your responsibility."
Woman: "No, it's not."
Me: "Look...what am I supposed to tell the officer if I get pulled over?"
Woman: "Don't get pulled over."
So I returned on Monday, looking over both shoulders to make sure I wasn't being tailed, and being scrupulously careful not to speed.
After another 3 hour wait I was finally in front of the "woman" again.
Woman: "Well you're in luck! The computers are up today!"
Me: (failing to see anything funny in the situation.) "Yes, what incredible luck."
Woman: "May I have your old license?"
Me: "Here it is."
Woman: "This license is expired."
Me: (with eyes burning with nuclear fire.) "Yes it is. But let's not go there, shall we?"
Woman: (Deciding that the savage look in my eye was an indicator that she shouldn't continue on that course) "Let's run you through the computer."
I wasn't worried, after all I hadn't had a ticket in a quarter century, and had previously renewed my license two times at this very place.
Woman: "Hmmm...it seems you have a Pcps hold on your license."
Me: "A pukpus?"
Woman: (eyeing my like a serial killer) "Have you ever been to Arizona?"
Me: "Yes, but I haven't lived there since the '80s!"
Woman: "Well you won't be renewing your license today, call this number."
So I go home, wondering what in the world could be wrong. Did I forget to pay a ticket? Is ther a warrant out for my arrest? I'm a blasted school teacher for Pete's Sake! I don't even double park!
I call up Arizona from my house, long distance.
Operator: (After a 15 minute wait on hold) "May I help you?"
Me: "Yes, I have a pcps hold on mylicense and would like to find out what's wrong."
Woman: "Oh I'll have to transfer you to the next floor."
Second operator: "May I help you?"
Me: "Yes, I'm trying to find out why my license is on hold." ( I give her my information.)
Woman: "Okay, we see that you had a ticket."
Me: "Did I pay it?"
Woman: "Yes, yes you did!"
Me: "So why am I on hold?"
Woman: "Because you never paid the fee to reinstate your Arizona driver's license."
Me: "But I never had an Arizona driver's license!"
Woman: (scans the records) "That's true, you didn't."
Me: "Okay, I'm confused. How can I pay to reinstate a license I never had?"
Woman: "That's not my problem." (Apparently, they include this phrase in DMV training, since I had now heard it from two separate states.)
Me: "How much is the fee?"
Woman: "Ten dollars."
Me: "Can I take care of this now?"
Woman: "Do you have a credit card?"
Me: "Yes."
Woman: "No problem! Let me transfer you to the next floor!"
This time I waited for thirty minutes on hold, and worse yet, they had no music, just a guy saying, "we're sorry..." over and over again. "Yeah, I thought, that describes this operation pretty exactly."
Finally....
Operator: "Ok, can I help you?"
Me: "I'd like to pay my fine."
Operator: "It's ten dollars, are you putting it on debit?"
Me: "Yes."
I calculated the amount of time on hold...one hour. That makes the phone bill actually bigger than the fine. I still have to face the "woman" one more time."
Still no license.:-5
All the world's a stage and the men and women merely players...Shakespeare
Department of Motor Vehicles
It's the same here in Ohio.
I think they cross-train across state lines.
I think they cross-train across state lines.
Department of Motor Vehicles
:-5 :-5
OMG by now your head should be bleeding from all the wall banging going on. HOW INSANE!!
OMG by now your head should be bleeding from all the wall banging going on. HOW INSANE!!
�You only live once, but if you do it right, once is enough.�
• Mae West
• Mae West
Department of Motor Vehicles
Argh! You are a Saint for not going ballistic! Thanks for that great write-up. The next time I'm involved with some kind of bureaucratic screw up, I'll think of you.



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- chonsigirl
- Posts: 33633
- Joined: Mon Mar 07, 2005 8:28 am
Department of Motor Vehicles
Poor Jives! What an ordeal. When you finally get the new license in hand, turn this story over to the local news station! Reform needed at the DMV-everyone will relate to that storyline!
Department of Motor Vehicles
:yh_rotfl :yh_rotfl You've made my ay. I just got three points for speeding on my licence and have to send it in for endorsement. it's good to know your bureaucracy is worse than ours at least i don'r have to queue to pay the fine.
Department of Motor Vehicles
Jives? Do you have any of your works published, you certainly can write. No matter what your plight you always have a way of making it entertaining reading.
�You only live once, but if you do it right, once is enough.�
• Mae West
• Mae West
Department of Motor Vehicles
today i went to renew my license as well. was due for the eye test. i hate to tell you this Jives, but i was in and out of there in 15 minutes! :driving: ...i came home and read this great narrative and i couldn't help laughing! sorry Jives, but it is like a Sat. night live skit! OK, i'll stop laughing now
.......................:wah:
Department of Motor Vehicles
minks wrote: Jives? Do you have any of your works published, you certainly can write. No matter what your plight you always have a way of making it entertaining reading.
thanks, Minxs! that made my day!
And as for you, LC....Of course you didn't have any trouble, the operator was probably looking at a screen that said, "State employee - Do not hassle." Whereas mine most likely said, "Sucker - make life as miserable and complicated as possible."
thanks, Minxs! that made my day!
And as for you, LC....Of course you didn't have any trouble, the operator was probably looking at a screen that said, "State employee - Do not hassle." Whereas mine most likely said, "Sucker - make life as miserable and complicated as possible."
All the world's a stage and the men and women merely players...Shakespeare
Department of Motor Vehicles
:-6
'evening all, randall here,
It certainly proves one thing that the bureaucracy of civil servants is the same all over the world - in the English-European tradition anyway.
I also have spent countless hours and wasted days trying to deal with them - two weeks ago I received eight letters in one post about the (unknown) arrears in council tax) and seven days later received another eight in the same post telling me what to do - literally, pay up or else -.
This was after almost a year of running up and down to their offices with documents " ...the originals, mind you. We don't accept photocopies..."
During World War II my father in law had a saying which is profound - "Wives and bairns make cowards of us all."
If I wasn't married I also would have been quite happy to go to jail in protest like the Reverend (?) and Mrs Sylvia Hardy (was the G. Brown who paid her fine possibly the Chancellor Gordon Brown embarrassed, at last, at what his policies had done?) So she only spent one night in prison much her chagrin.
We do live in a wild, wild, wild world.
God bless.
randal
:rolleyes:
'evening all, randall here,
It certainly proves one thing that the bureaucracy of civil servants is the same all over the world - in the English-European tradition anyway.
I also have spent countless hours and wasted days trying to deal with them - two weeks ago I received eight letters in one post about the (unknown) arrears in council tax) and seven days later received another eight in the same post telling me what to do - literally, pay up or else -.
This was after almost a year of running up and down to their offices with documents " ...the originals, mind you. We don't accept photocopies..."
During World War II my father in law had a saying which is profound - "Wives and bairns make cowards of us all."
If I wasn't married I also would have been quite happy to go to jail in protest like the Reverend (?) and Mrs Sylvia Hardy (was the G. Brown who paid her fine possibly the Chancellor Gordon Brown embarrassed, at last, at what his policies had done?) So she only spent one night in prison much her chagrin.
We do live in a wild, wild, wild world.
God bless.
randal
:rolleyes:
- actionfigurestepho
- Posts: 1086
- Joined: Fri Jul 22, 2005 7:32 am
Department of Motor Vehicles
Your self restraint is amazing! Is there another BMV in your area that you can go to? We have three in a one county area and if I have a problem with one I just go to another one.
Since you were awesome enough to post your customer service story, I thought I'd share one of mine from the days when I was a mall cell phone girl. I actually wrote this six months ago and pasted it up in our kiosk to release the strain of wanting to punch this person:
Keep in mind 1. I'm just a salesperson, and I work for an indirect company, so I'm limited to what kind of customer service I can do. It states this on a sign above my kiosk. 2. I can't stand people who shout instead of talking. 3. If someone has "been with Verizon" for ten years I expect them to know how the upgrade process works, seeing as how by that point you'd have upgraded five times.
Scene:
An older woman walks up and peers in all the cases, asking the price of various camera phones.
COL: What is the price of this camera phone? I already got a Verizon.
Steph: This is $50 with a $50 dollar rebate.
COL: So how much would it be if I got two?
I tell her. At this point the conversation is fairly normal.
COL: How much is this one here? (Pointing at the exact same phone we've just been discussing. I tell her.)
COL: So what are the plans for camera phones?
Steph: Your plan would stay the same, you would just pay for the pictures you send.
COL: You pay to send pictures?
Steph: Yes.
COL: But what about the plan?
Steph: You would use the same plan.
COL: So I wouldn't have to start over for two years?
Steph: Any time you buy a new phone you start over for two years.
COL: So how much would that cost?
Steph: The price of the phone.
COL: Which is?
Her grand daughter is standing next to her rolling her eyes. She gives me a sympathetic smile.
COL: So if I wanted to send a picture?
Steph: It would be 25 cents.
COL: Is that part of the plan?
Steph: *through gritted teeth* The plan would stay the same.
Granddaughter: You would only pay extra for the pictures, grandma.
COL: Oh, I see.
I actually thunk my forehead down on the side of the computer desk in frustration. The granddaughter laughs, the COL is oblivious.
COL: *suddenly very angry* I'm paying way too much on my bill! I got four phones, and I been with them ten years, don't I get a discount?
Steph: Let me look up your plan
I proceed to walk towards the computer. Keep in mind I am completely on the other side of the computer desk.
COL: What do you need? My name is...
Steph: Ma'am, please wait until I get to the keyboard.
I type in her information and sure enough, she is paying about $15 too much.
COL: So why is my bill so high! I don't go over on minutes!
Steph: Let me check each line and make sure you don't have any extra services you are being charged for.
COL: So?! What is it? What am I getting charged for?
Steph: Please be patient, I just started and I as I said before, I am checking each line for extras
COL: WHAT EXTRAS?
Steph: That's what I'm checking for.
She has no extras on her line. Clearly, she has not accounted for the price of sales tax, and in addition, I'm pretty darn sure she's gone over her minutes, especially since she's sharing four lines, and three of those lines are owned by teenagers
COL: Well I didn't go over MY minutes. What is the sales tax?
Steph: 6.75%
COL: Well I live in Vermillion, that's Lorain county.
Steph: Yes, that is the Lorain county tax. Elyria is Lorain county.
COL: So what have I been paying?
Steph: I'm sorry but all I can check is THIS month. You're going to have to call customer service. I'm just an indirect salesperson.
COL: CUSTOMER SERVICE?
Steph: Yes, the 611 number you dial to do everything else.
COL: 611?
Steph: Yes. The very same 611 you call to do everything else.
I am being sarcastic, channelling Basil Fawlty of Fawlty Towers. Apparently she is not a fan of britcoms.
COL: So if I wanted to get camera phones, how much extra would it be?
I am forcing myself to unclench my fist from around the pen I am gripping desperately. I know that if I do not, I am going to ram it directly into her eyeball.
Steph: 25 cents to send a picture.
COL: You can send a picture?!
Clearly she does not remember the three minute conversation immediately prior to her complaining about her "unfair" bill.
Granddaughter: Yeah grandma, why else do you want to buy one?
Cheers for the granddaughter!
COL: The other store had a buy one get one free.
Steph: I'm sorry, but any advertised price you hear is for new customers, ma'am. And besides, these are FREE. Remember the rebate for each phone?
COL: Wait, I don't get it. Rebates?
Granddaughter: The phones are free after rebate, grandma.
Steph: Each phone has a $50 rebate.
COL: So how much are the phones?
I refrain from answering. The Granddaughter says "$50" again as I close my eyes and breathe deeply.
COL: And I get how much back for each phone?
Steph: (through gritted teeth) $50.
COL: So can we get these phones?
Steph: Well, how long have you had your current phones?
COL: It's been at least two years.
On a whim I decide to check her account. I am assuming that this crazy old biddy probably can't count to two correctly. As it turns out, I am right.
Steph: OK, only one line is eligible for the upgrade. You've only had the phones for one year.
COL: That's what I said, about a year.
Steph: Only the lines at $59.99 and above can get early upgrades.
COL: But I've had my phones for a year!
Steph: One year IS an early upgrade. Remember when you bought your phones? You are only supposed to upgrade every two years.
COL: But I got them at the same time.
Granddaughter: Yes, Grandma, but only the primary line can upgrade early.
COL: But we got these together
Steph: ONE line can be the primary. That's why it's called the "primary." You can upgrade in September.
COL: September? Can I get a buy one get one in September?
Steph: Like I said before, advertised prices are always for new customers.
COL: Well what if I bought one and didn't pay the discounted price?
Steph: You really don't want to do that. It's around $400
COL: $400!
Steph: Retail price of the phone
COL: But you said $50!
Steph: For an upgrade, yes. If you could manage to wait two months, yes, you could get a camera phone for $50.
COL: But I've had my phone for a year.
Steph: I'll tell you what. If you wait until September you'll get a REALLY great deal.
COL: What kind of deal?
Steph: I'll tell you in September.
And off they went. A senile lunatic and her very patient granddaughter.
Since you were awesome enough to post your customer service story, I thought I'd share one of mine from the days when I was a mall cell phone girl. I actually wrote this six months ago and pasted it up in our kiosk to release the strain of wanting to punch this person:
Keep in mind 1. I'm just a salesperson, and I work for an indirect company, so I'm limited to what kind of customer service I can do. It states this on a sign above my kiosk. 2. I can't stand people who shout instead of talking. 3. If someone has "been with Verizon" for ten years I expect them to know how the upgrade process works, seeing as how by that point you'd have upgraded five times.
Scene:
An older woman walks up and peers in all the cases, asking the price of various camera phones.
COL: What is the price of this camera phone? I already got a Verizon.
Steph: This is $50 with a $50 dollar rebate.
COL: So how much would it be if I got two?
I tell her. At this point the conversation is fairly normal.
COL: How much is this one here? (Pointing at the exact same phone we've just been discussing. I tell her.)
COL: So what are the plans for camera phones?
Steph: Your plan would stay the same, you would just pay for the pictures you send.
COL: You pay to send pictures?
Steph: Yes.
COL: But what about the plan?
Steph: You would use the same plan.
COL: So I wouldn't have to start over for two years?
Steph: Any time you buy a new phone you start over for two years.
COL: So how much would that cost?
Steph: The price of the phone.
COL: Which is?
Her grand daughter is standing next to her rolling her eyes. She gives me a sympathetic smile.
COL: So if I wanted to send a picture?
Steph: It would be 25 cents.
COL: Is that part of the plan?
Steph: *through gritted teeth* The plan would stay the same.
Granddaughter: You would only pay extra for the pictures, grandma.
COL: Oh, I see.
I actually thunk my forehead down on the side of the computer desk in frustration. The granddaughter laughs, the COL is oblivious.
COL: *suddenly very angry* I'm paying way too much on my bill! I got four phones, and I been with them ten years, don't I get a discount?
Steph: Let me look up your plan
I proceed to walk towards the computer. Keep in mind I am completely on the other side of the computer desk.
COL: What do you need? My name is...
Steph: Ma'am, please wait until I get to the keyboard.
I type in her information and sure enough, she is paying about $15 too much.
COL: So why is my bill so high! I don't go over on minutes!
Steph: Let me check each line and make sure you don't have any extra services you are being charged for.
COL: So?! What is it? What am I getting charged for?
Steph: Please be patient, I just started and I as I said before, I am checking each line for extras
COL: WHAT EXTRAS?
Steph: That's what I'm checking for.
She has no extras on her line. Clearly, she has not accounted for the price of sales tax, and in addition, I'm pretty darn sure she's gone over her minutes, especially since she's sharing four lines, and three of those lines are owned by teenagers
COL: Well I didn't go over MY minutes. What is the sales tax?
Steph: 6.75%
COL: Well I live in Vermillion, that's Lorain county.
Steph: Yes, that is the Lorain county tax. Elyria is Lorain county.
COL: So what have I been paying?
Steph: I'm sorry but all I can check is THIS month. You're going to have to call customer service. I'm just an indirect salesperson.
COL: CUSTOMER SERVICE?
Steph: Yes, the 611 number you dial to do everything else.
COL: 611?
Steph: Yes. The very same 611 you call to do everything else.
I am being sarcastic, channelling Basil Fawlty of Fawlty Towers. Apparently she is not a fan of britcoms.
COL: So if I wanted to get camera phones, how much extra would it be?
I am forcing myself to unclench my fist from around the pen I am gripping desperately. I know that if I do not, I am going to ram it directly into her eyeball.
Steph: 25 cents to send a picture.
COL: You can send a picture?!
Clearly she does not remember the three minute conversation immediately prior to her complaining about her "unfair" bill.
Granddaughter: Yeah grandma, why else do you want to buy one?
Cheers for the granddaughter!
COL: The other store had a buy one get one free.
Steph: I'm sorry, but any advertised price you hear is for new customers, ma'am. And besides, these are FREE. Remember the rebate for each phone?
COL: Wait, I don't get it. Rebates?
Granddaughter: The phones are free after rebate, grandma.
Steph: Each phone has a $50 rebate.
COL: So how much are the phones?
I refrain from answering. The Granddaughter says "$50" again as I close my eyes and breathe deeply.
COL: And I get how much back for each phone?
Steph: (through gritted teeth) $50.
COL: So can we get these phones?
Steph: Well, how long have you had your current phones?
COL: It's been at least two years.
On a whim I decide to check her account. I am assuming that this crazy old biddy probably can't count to two correctly. As it turns out, I am right.
Steph: OK, only one line is eligible for the upgrade. You've only had the phones for one year.
COL: That's what I said, about a year.
Steph: Only the lines at $59.99 and above can get early upgrades.
COL: But I've had my phones for a year!
Steph: One year IS an early upgrade. Remember when you bought your phones? You are only supposed to upgrade every two years.
COL: But I got them at the same time.
Granddaughter: Yes, Grandma, but only the primary line can upgrade early.
COL: But we got these together
Steph: ONE line can be the primary. That's why it's called the "primary." You can upgrade in September.
COL: September? Can I get a buy one get one in September?
Steph: Like I said before, advertised prices are always for new customers.
COL: Well what if I bought one and didn't pay the discounted price?
Steph: You really don't want to do that. It's around $400
COL: $400!
Steph: Retail price of the phone
COL: But you said $50!
Steph: For an upgrade, yes. If you could manage to wait two months, yes, you could get a camera phone for $50.
COL: But I've had my phone for a year.
Steph: I'll tell you what. If you wait until September you'll get a REALLY great deal.
COL: What kind of deal?
Steph: I'll tell you in September.
And off they went. A senile lunatic and her very patient granddaughter.
Department of Motor Vehicles
actionfigurestepho wrote: Your self restraint is amazing! Is there another BMV in your area that you can go to? We have three in a one county area and if I have a problem with one I just go to another one.
Since you were awesome enough to post your customer service story, I thought I'd share one of mine from the days when I was a mall cell phone girl. I actually wrote this six months ago and pasted it up in our kiosk to release the strain of wanting to punch this person:
Keep in mind 1. I'm just a salesperson, and I work for an indirect company, so I'm limited to what kind of customer service I can do. It states this on a sign above my kiosk. 2. I can't stand people who shout instead of talking. 3. If someone has "been with Verizon" for ten years I expect them to know how the upgrade process works, seeing as how by that point you'd have upgraded five times.
Scene:
An older woman walks up and peers in all the cases, asking the price of various camera phones.
COL: What is the price of this camera phone? I already got a Verizon.
Steph: This is $50 with a $50 dollar rebate.
COL: So how much would it be if I got two?
I tell her. At this point the conversation is fairly normal.
COL: How much is this one here? (Pointing at the exact same phone we've just been discussing. I tell her.)
COL: So what are the plans for camera phones?
Steph: Your plan would stay the same, you would just pay for the pictures you send.
COL: You pay to send pictures?
Steph: Yes.
COL: But what about the plan?
Steph: You would use the same plan.
COL: So I wouldn't have to start over for two years?
Steph: Any time you buy a new phone you start over for two years.
COL: So how much would that cost?
Steph: The price of the phone.
COL: Which is?
Her grand daughter is standing next to her rolling her eyes. She gives me a sympathetic smile.
COL: So if I wanted to send a picture?
Steph: It would be 25 cents.
COL: Is that part of the plan?
Steph: *through gritted teeth* The plan would stay the same.
Granddaughter: You would only pay extra for the pictures, grandma.
COL: Oh, I see.
I actually thunk my forehead down on the side of the computer desk in frustration. The granddaughter laughs, the COL is oblivious.
COL: *suddenly very angry* I'm paying way too much on my bill! I got four phones, and I been with them ten years, don't I get a discount?
Steph: Let me look up your plan
I proceed to walk towards the computer. Keep in mind I am completely on the other side of the computer desk.
COL: What do you need? My name is...
Steph: Ma'am, please wait until I get to the keyboard.
I type in her information and sure enough, she is paying about $15 too much.
COL: So why is my bill so high! I don't go over on minutes!
Steph: Let me check each line and make sure you don't have any extra services you are being charged for.
COL: So?! What is it? What am I getting charged for?
Steph: Please be patient, I just started and I as I said before, I am checking each line for extras
COL: WHAT EXTRAS?
Steph: That's what I'm checking for.
She has no extras on her line. Clearly, she has not accounted for the price of sales tax, and in addition, I'm pretty darn sure she's gone over her minutes, especially since she's sharing four lines, and three of those lines are owned by teenagers
COL: Well I didn't go over MY minutes. What is the sales tax?
Steph: 6.75%
COL: Well I live in Vermillion, that's Lorain county.
Steph: Yes, that is the Lorain county tax. Elyria is Lorain county.
COL: So what have I been paying?
Steph: I'm sorry but all I can check is THIS month. You're going to have to call customer service. I'm just an indirect salesperson.
COL: CUSTOMER SERVICE?
Steph: Yes, the 611 number you dial to do everything else.
COL: 611?
Steph: Yes. The very same 611 you call to do everything else.
I am being sarcastic, channelling Basil Fawlty of Fawlty Towers. Apparently she is not a fan of britcoms.
COL: So if I wanted to get camera phones, how much extra would it be?
I am forcing myself to unclench my fist from around the pen I am gripping desperately. I know that if I do not, I am going to ram it directly into her eyeball.
Steph: 25 cents to send a picture.
COL: You can send a picture?!
Clearly she does not remember the three minute conversation immediately prior to her complaining about her "unfair" bill.
Granddaughter: Yeah grandma, why else do you want to buy one?
Cheers for the granddaughter!
COL: The other store had a buy one get one free.
Steph: I'm sorry, but any advertised price you hear is for new customers, ma'am. And besides, these are FREE. Remember the rebate for each phone?
COL: Wait, I don't get it. Rebates?
Granddaughter: The phones are free after rebate, grandma.
Steph: Each phone has a $50 rebate.
COL: So how much are the phones?
I refrain from answering. The Granddaughter says "$50" again as I close my eyes and breathe deeply.
COL: And I get how much back for each phone?
Steph: (through gritted teeth) $50.
COL: So can we get these phones?
Steph: Well, how long have you had your current phones?
COL: It's been at least two years.
On a whim I decide to check her account. I am assuming that this crazy old biddy probably can't count to two correctly. As it turns out, I am right.
Steph: OK, only one line is eligible for the upgrade. You've only had the phones for one year.
COL: That's what I said, about a year.
Steph: Only the lines at $59.99 and above can get early upgrades.
COL: But I've had my phones for a year!
Steph: One year IS an early upgrade. Remember when you bought your phones? You are only supposed to upgrade every two years.
COL: But I got them at the same time.
Granddaughter: Yes, Grandma, but only the primary line can upgrade early.
COL: But we got these together
Steph: ONE line can be the primary. That's why it's called the "primary." You can upgrade in September.
COL: September? Can I get a buy one get one in September?
Steph: Like I said before, advertised prices are always for new customers.
COL: Well what if I bought one and didn't pay the discounted price?
Steph: You really don't want to do that. It's around $400
COL: $400!
Steph: Retail price of the phone
COL: But you said $50!
Steph: For an upgrade, yes. If you could manage to wait two months, yes, you could get a camera phone for $50.
COL: But I've had my phone for a year.
Steph: I'll tell you what. If you wait until September you'll get a REALLY great deal.
COL: What kind of deal?
Steph: I'll tell you in September.
And off they went. A senile lunatic and her very patient granddaughter.
WOW Steph, you to have the patience of a saint, same as Jives! I'm sure many of us in your place would have just let her go on ranting, and then in the end sell her a Picture Phone that she would probably not know how to use anyway! :wah:
Since you were awesome enough to post your customer service story, I thought I'd share one of mine from the days when I was a mall cell phone girl. I actually wrote this six months ago and pasted it up in our kiosk to release the strain of wanting to punch this person:
Keep in mind 1. I'm just a salesperson, and I work for an indirect company, so I'm limited to what kind of customer service I can do. It states this on a sign above my kiosk. 2. I can't stand people who shout instead of talking. 3. If someone has "been with Verizon" for ten years I expect them to know how the upgrade process works, seeing as how by that point you'd have upgraded five times.
Scene:
An older woman walks up and peers in all the cases, asking the price of various camera phones.
COL: What is the price of this camera phone? I already got a Verizon.
Steph: This is $50 with a $50 dollar rebate.
COL: So how much would it be if I got two?
I tell her. At this point the conversation is fairly normal.
COL: How much is this one here? (Pointing at the exact same phone we've just been discussing. I tell her.)
COL: So what are the plans for camera phones?
Steph: Your plan would stay the same, you would just pay for the pictures you send.
COL: You pay to send pictures?
Steph: Yes.
COL: But what about the plan?
Steph: You would use the same plan.
COL: So I wouldn't have to start over for two years?
Steph: Any time you buy a new phone you start over for two years.
COL: So how much would that cost?
Steph: The price of the phone.
COL: Which is?
Her grand daughter is standing next to her rolling her eyes. She gives me a sympathetic smile.
COL: So if I wanted to send a picture?
Steph: It would be 25 cents.
COL: Is that part of the plan?
Steph: *through gritted teeth* The plan would stay the same.
Granddaughter: You would only pay extra for the pictures, grandma.
COL: Oh, I see.
I actually thunk my forehead down on the side of the computer desk in frustration. The granddaughter laughs, the COL is oblivious.
COL: *suddenly very angry* I'm paying way too much on my bill! I got four phones, and I been with them ten years, don't I get a discount?
Steph: Let me look up your plan
I proceed to walk towards the computer. Keep in mind I am completely on the other side of the computer desk.
COL: What do you need? My name is...
Steph: Ma'am, please wait until I get to the keyboard.
I type in her information and sure enough, she is paying about $15 too much.
COL: So why is my bill so high! I don't go over on minutes!
Steph: Let me check each line and make sure you don't have any extra services you are being charged for.
COL: So?! What is it? What am I getting charged for?
Steph: Please be patient, I just started and I as I said before, I am checking each line for extras
COL: WHAT EXTRAS?
Steph: That's what I'm checking for.
She has no extras on her line. Clearly, she has not accounted for the price of sales tax, and in addition, I'm pretty darn sure she's gone over her minutes, especially since she's sharing four lines, and three of those lines are owned by teenagers
COL: Well I didn't go over MY minutes. What is the sales tax?
Steph: 6.75%
COL: Well I live in Vermillion, that's Lorain county.
Steph: Yes, that is the Lorain county tax. Elyria is Lorain county.
COL: So what have I been paying?
Steph: I'm sorry but all I can check is THIS month. You're going to have to call customer service. I'm just an indirect salesperson.
COL: CUSTOMER SERVICE?
Steph: Yes, the 611 number you dial to do everything else.
COL: 611?
Steph: Yes. The very same 611 you call to do everything else.
I am being sarcastic, channelling Basil Fawlty of Fawlty Towers. Apparently she is not a fan of britcoms.
COL: So if I wanted to get camera phones, how much extra would it be?
I am forcing myself to unclench my fist from around the pen I am gripping desperately. I know that if I do not, I am going to ram it directly into her eyeball.
Steph: 25 cents to send a picture.
COL: You can send a picture?!
Clearly she does not remember the three minute conversation immediately prior to her complaining about her "unfair" bill.
Granddaughter: Yeah grandma, why else do you want to buy one?
Cheers for the granddaughter!
COL: The other store had a buy one get one free.
Steph: I'm sorry, but any advertised price you hear is for new customers, ma'am. And besides, these are FREE. Remember the rebate for each phone?
COL: Wait, I don't get it. Rebates?
Granddaughter: The phones are free after rebate, grandma.
Steph: Each phone has a $50 rebate.
COL: So how much are the phones?
I refrain from answering. The Granddaughter says "$50" again as I close my eyes and breathe deeply.
COL: And I get how much back for each phone?
Steph: (through gritted teeth) $50.
COL: So can we get these phones?
Steph: Well, how long have you had your current phones?
COL: It's been at least two years.
On a whim I decide to check her account. I am assuming that this crazy old biddy probably can't count to two correctly. As it turns out, I am right.
Steph: OK, only one line is eligible for the upgrade. You've only had the phones for one year.
COL: That's what I said, about a year.
Steph: Only the lines at $59.99 and above can get early upgrades.
COL: But I've had my phones for a year!
Steph: One year IS an early upgrade. Remember when you bought your phones? You are only supposed to upgrade every two years.
COL: But I got them at the same time.
Granddaughter: Yes, Grandma, but only the primary line can upgrade early.
COL: But we got these together
Steph: ONE line can be the primary. That's why it's called the "primary." You can upgrade in September.
COL: September? Can I get a buy one get one in September?
Steph: Like I said before, advertised prices are always for new customers.
COL: Well what if I bought one and didn't pay the discounted price?
Steph: You really don't want to do that. It's around $400
COL: $400!
Steph: Retail price of the phone
COL: But you said $50!
Steph: For an upgrade, yes. If you could manage to wait two months, yes, you could get a camera phone for $50.
COL: But I've had my phone for a year.
Steph: I'll tell you what. If you wait until September you'll get a REALLY great deal.
COL: What kind of deal?
Steph: I'll tell you in September.
And off they went. A senile lunatic and her very patient granddaughter.
WOW Steph, you to have the patience of a saint, same as Jives! I'm sure many of us in your place would have just let her go on ranting, and then in the end sell her a Picture Phone that she would probably not know how to use anyway! :wah:
Cars 

Department of Motor Vehicles
Jives wrote: Got a horror story? I'll start with a wild one from the past few days...
I noticed my driver's license was due to expire on 10/2. I had previously tried to renew it, but was told that they no longer allowed people to renew too early, you had to wait until it was within 90 days of expiration.
So I wated until I got a notice in the mail and proceeded to go down to the office.
As usual, I expected a 2 to 3 hour wait, that's pretty much normal for our little town of 50,000. (We only have one DMV office and it is usually staffed by only 4 people.)
Well, things had changed in the 4 years I had been away. They now had a line to see a woman who would give you a number so that you could wait in line. Typical, eh?
After about an hour of waiting, a woman came out and told everyone, "If you are witing to get your Driver's License, the computers just went down statewide."
There was a little grumbling, and I politely asked, "About how long do you expect them to be down?"
Attendant: "I don't know."
Me:"How long are they usually down?" (sneaky of me, since she now had to admit to everyone that the computers went up and down all the time.)
Attendant: "Usually about two hours."
Not satisfied, I asked, "Have they been down previously today?"
Attendant: (forgetting her crowd) "Oh yes, they go up and down all day long."
(Then she suddenly saw that the crowd was glaring at her.)
Attendant: "You can wait if you want, but it's up to you."
Me: "I'll take my chances."
Well I waited another hour, but the computers never cmae back online. Now I had a problem, my license was due to expire in two days, and unfortunately, that was a Sunday. Like all good State-run operations, with complete disregard to their customers, the DMV didn't open on the weekends and closed at 4:00pm everyday before anyone could get out of work.
So I asked the woman at the counter:
Me: "Do you suppose I could get a piece of paper stating that your computers were down today?"
Woman: "Why?"
Me: "Well, so in case I get pulled over on Monday coming here, I won't get in trouble."
Woman:" No, just talk to the judge."
Me: "But if you'd just give me a statement, I could avoid wasting the city's time."
Woman: "You had 90 days to take care of this."
Me: "And I'm HERE inside the 90-day window. I took care of my responsibility to get here, you're not taking care of your responsibility to renew my license."
Woman: "That's not my problem."
Me: Yes...yes it is. That's your responsibility."
Woman: "No, it's not."
Me: "Look...what am I supposed to tell the officer if I get pulled over?"
Woman: "Don't get pulled over."
So I returned on Monday, looking over both shoulders to make sure I wasn't being tailed, and being scrupulously careful not to speed.
After another 3 hour wait I was finally in front of the "woman" again.
Woman: "Well you're in luck! The computers are up today!"
Me: (failing to see anything funny in the situation.) "Yes, what incredible luck."
Woman: "May I have your old license?"
Me: "Here it is."
Woman: "This license is expired."
Me: (with eyes burning with nuclear fire.) "Yes it is. But let's not go there, shall we?"
Woman: (Deciding that the savage look in my eye was an indicator that she shouldn't continue on that course) "Let's run you through the computer."
I wasn't worried, after all I hadn't had a ticket in a quarter century, and had previously renewed my license two times at this very place.
Woman: "Hmmm...it seems you have a Pcps hold on your license."
Me: "A pukpus?"
Woman: (eyeing my like a serial killer) "Have you ever been to Arizona?"
Me: "Yes, but I haven't lived there since the '80s!"
Woman: "Well you won't be renewing your license today, call this number."
So I go home, wondering what in the world could be wrong. Did I forget to pay a ticket? Is ther a warrant out for my arrest? I'm a blasted school teacher for Pete's Sake! I don't even double park!
I call up Arizona from my house, long distance.
Operator: (After a 15 minute wait on hold) "May I help you?"
Me: "Yes, I have a pcps hold on mylicense and would like to find out what's wrong."
Woman: "Oh I'll have to transfer you to the next floor."
Second operator: "May I help you?"
Me: "Yes, I'm trying to find out why my license is on hold." ( I give her my information.)
Woman: "Okay, we see that you had a ticket."
Me: "Did I pay it?"
Woman: "Yes, yes you did!"
Me: "So why am I on hold?"
Woman: "Because you never paid the fee to reinstate your Arizona driver's license."
Me: "But I never had an Arizona driver's license!"
Woman: (scans the records) "That's true, you didn't."
Me: "Okay, I'm confused. How can I pay to reinstate a license I never had?"
Woman: "That's not my problem." (Apparently, they include this phrase in DMV training, since I had now heard it from two separate states.)
Me: "How much is the fee?"
Woman: "Ten dollars."
Me: "Can I take care of this now?"
Woman: "Do you have a credit card?"
Me: "Yes."
Woman: "No problem! Let me transfer you to the next floor!"
This time I waited for thirty minutes on hold, and worse yet, they had no music, just a guy saying, "we're sorry..." over and over again. "Yeah, I thought, that describes this operation pretty exactly."
Finally....
Operator: "Ok, can I help you?"
Me: "I'd like to pay my fine."
Operator: "It's ten dollars, are you putting it on debit?"
Me: "Yes."
I calculated the amount of time on hold...one hour. That makes the phone bill actually bigger than the fine. I still have to face the "woman" one more time."
Still no license.:-5
Oh Jives what a saga, I feel your pain! Whenever I really want to get annoyed & Pi*s*ed off really good, all I have to do is I take a trip to my local DVM. They must screen those employees to make sure that most are: "slow", unkind, have no compassion, or smarts as they must have to have at least a third grade education, must be rude, can't take on any thought process for themselves- they only follow the DMV rules no matter how off the wall they are, & even if they are not applicable to your situation. (every now & then there seems to be a normal one)Therefore, I do as much of whatever business I have to do with the DMV Via the "mail" system! It most times goes through the first time, as maybe behind the sceens, they all pool their heads together and all work on the one form all at one time. Anyway, good luck & I do hope you finally get your license!!! :wah:
I noticed my driver's license was due to expire on 10/2. I had previously tried to renew it, but was told that they no longer allowed people to renew too early, you had to wait until it was within 90 days of expiration.
So I wated until I got a notice in the mail and proceeded to go down to the office.
As usual, I expected a 2 to 3 hour wait, that's pretty much normal for our little town of 50,000. (We only have one DMV office and it is usually staffed by only 4 people.)
Well, things had changed in the 4 years I had been away. They now had a line to see a woman who would give you a number so that you could wait in line. Typical, eh?
After about an hour of waiting, a woman came out and told everyone, "If you are witing to get your Driver's License, the computers just went down statewide."
There was a little grumbling, and I politely asked, "About how long do you expect them to be down?"
Attendant: "I don't know."
Me:"How long are they usually down?" (sneaky of me, since she now had to admit to everyone that the computers went up and down all the time.)
Attendant: "Usually about two hours."
Not satisfied, I asked, "Have they been down previously today?"
Attendant: (forgetting her crowd) "Oh yes, they go up and down all day long."
(Then she suddenly saw that the crowd was glaring at her.)
Attendant: "You can wait if you want, but it's up to you."
Me: "I'll take my chances."
Well I waited another hour, but the computers never cmae back online. Now I had a problem, my license was due to expire in two days, and unfortunately, that was a Sunday. Like all good State-run operations, with complete disregard to their customers, the DMV didn't open on the weekends and closed at 4:00pm everyday before anyone could get out of work.
So I asked the woman at the counter:
Me: "Do you suppose I could get a piece of paper stating that your computers were down today?"
Woman: "Why?"
Me: "Well, so in case I get pulled over on Monday coming here, I won't get in trouble."
Woman:" No, just talk to the judge."
Me: "But if you'd just give me a statement, I could avoid wasting the city's time."
Woman: "You had 90 days to take care of this."
Me: "And I'm HERE inside the 90-day window. I took care of my responsibility to get here, you're not taking care of your responsibility to renew my license."
Woman: "That's not my problem."
Me: Yes...yes it is. That's your responsibility."
Woman: "No, it's not."
Me: "Look...what am I supposed to tell the officer if I get pulled over?"
Woman: "Don't get pulled over."
So I returned on Monday, looking over both shoulders to make sure I wasn't being tailed, and being scrupulously careful not to speed.
After another 3 hour wait I was finally in front of the "woman" again.
Woman: "Well you're in luck! The computers are up today!"
Me: (failing to see anything funny in the situation.) "Yes, what incredible luck."
Woman: "May I have your old license?"
Me: "Here it is."
Woman: "This license is expired."
Me: (with eyes burning with nuclear fire.) "Yes it is. But let's not go there, shall we?"
Woman: (Deciding that the savage look in my eye was an indicator that she shouldn't continue on that course) "Let's run you through the computer."
I wasn't worried, after all I hadn't had a ticket in a quarter century, and had previously renewed my license two times at this very place.
Woman: "Hmmm...it seems you have a Pcps hold on your license."
Me: "A pukpus?"
Woman: (eyeing my like a serial killer) "Have you ever been to Arizona?"
Me: "Yes, but I haven't lived there since the '80s!"
Woman: "Well you won't be renewing your license today, call this number."
So I go home, wondering what in the world could be wrong. Did I forget to pay a ticket? Is ther a warrant out for my arrest? I'm a blasted school teacher for Pete's Sake! I don't even double park!
I call up Arizona from my house, long distance.
Operator: (After a 15 minute wait on hold) "May I help you?"
Me: "Yes, I have a pcps hold on mylicense and would like to find out what's wrong."
Woman: "Oh I'll have to transfer you to the next floor."
Second operator: "May I help you?"
Me: "Yes, I'm trying to find out why my license is on hold." ( I give her my information.)
Woman: "Okay, we see that you had a ticket."
Me: "Did I pay it?"
Woman: "Yes, yes you did!"
Me: "So why am I on hold?"
Woman: "Because you never paid the fee to reinstate your Arizona driver's license."
Me: "But I never had an Arizona driver's license!"
Woman: (scans the records) "That's true, you didn't."
Me: "Okay, I'm confused. How can I pay to reinstate a license I never had?"
Woman: "That's not my problem." (Apparently, they include this phrase in DMV training, since I had now heard it from two separate states.)
Me: "How much is the fee?"
Woman: "Ten dollars."
Me: "Can I take care of this now?"
Woman: "Do you have a credit card?"
Me: "Yes."
Woman: "No problem! Let me transfer you to the next floor!"
This time I waited for thirty minutes on hold, and worse yet, they had no music, just a guy saying, "we're sorry..." over and over again. "Yeah, I thought, that describes this operation pretty exactly."
Finally....
Operator: "Ok, can I help you?"
Me: "I'd like to pay my fine."
Operator: "It's ten dollars, are you putting it on debit?"
Me: "Yes."
I calculated the amount of time on hold...one hour. That makes the phone bill actually bigger than the fine. I still have to face the "woman" one more time."
Still no license.:-5
Oh Jives what a saga, I feel your pain! Whenever I really want to get annoyed & Pi*s*ed off really good, all I have to do is I take a trip to my local DVM. They must screen those employees to make sure that most are: "slow", unkind, have no compassion, or smarts as they must have to have at least a third grade education, must be rude, can't take on any thought process for themselves- they only follow the DMV rules no matter how off the wall they are, & even if they are not applicable to your situation. (every now & then there seems to be a normal one)Therefore, I do as much of whatever business I have to do with the DMV Via the "mail" system! It most times goes through the first time, as maybe behind the sceens, they all pool their heads together and all work on the one form all at one time. Anyway, good luck & I do hope you finally get your license!!! :wah:
Cars 

Department of Motor Vehicles
actionfigurestepho wrote: 1. I'm just a salesperson, and I work for an indirect company, so I'm limited to what kind of customer service I can do.
ROFL! Wow, good one Steph! That reminds me of the time I was working for an Exxon gas station. It was the same time that the Exxon Valdez sank, polluting all of Alaska.
I had customer after customer come in and tell me what a terrible person I was and how terrible my company was, and how the gas companies of the world were destroying everything, and how pollution was going to be the death of mankind.
Finally, I started telling the customers, "Hey, you're the one who drove a car in here, I rode my bicycle to work!":wah:
ROFL! Wow, good one Steph! That reminds me of the time I was working for an Exxon gas station. It was the same time that the Exxon Valdez sank, polluting all of Alaska.
I had customer after customer come in and tell me what a terrible person I was and how terrible my company was, and how the gas companies of the world were destroying everything, and how pollution was going to be the death of mankind.
Finally, I started telling the customers, "Hey, you're the one who drove a car in here, I rode my bicycle to work!":wah:
All the world's a stage and the men and women merely players...Shakespeare
- along-for-the-ride
- Posts: 11732
- Joined: Wed Mar 02, 2005 4:28 pm
Department of Motor Vehicles
Evidently, now in Georgia, the name on your Social Security card must match your name on your Drivers License. If you are a female who has been divorced and remarried and just didn't get a chance to go the SS office, this can be a problem. A female co-worker told me about this a few weeks ago, Fortunately, my drivers license is good for another two years, so you know I'll be trotting my self to the SS office before then.:driving:
Life is a Highway. Let's share the Commute.
- actionfigurestepho
- Posts: 1086
- Joined: Fri Jul 22, 2005 7:32 am
Department of Motor Vehicles
Jives wrote: ROFL! Wow, good one Steph! That reminds me of the time I was working for an Exxon gas station. It was the same time that the Exxon Valdez sank, polluting all of Alaska.
I had customer after customer come in and tell me what a terrible person I was and how terrible my company was, and how the gas companies of the world were destroying everything, and how pollution was going to be the death of mankind.
Finally, I started telling the customers, "Hey, you're the one who drove a car in here, I rode my bicycle to work!":wah:
I would have pointed out that the only reason you worked there was because whores like them kept coming in to buy such a terrible awful product.
We should have a gas station horror story thread. I used to work for an equally dispicable company. Oh, the idiocy that goes on at a gas station.
I had customer after customer come in and tell me what a terrible person I was and how terrible my company was, and how the gas companies of the world were destroying everything, and how pollution was going to be the death of mankind.
Finally, I started telling the customers, "Hey, you're the one who drove a car in here, I rode my bicycle to work!":wah:
I would have pointed out that the only reason you worked there was because whores like them kept coming in to buy such a terrible awful product.
We should have a gas station horror story thread. I used to work for an equally dispicable company. Oh, the idiocy that goes on at a gas station.