virgin media send dead man a reminder the AA grumpy column

[the grumps]

hello and talk about getting it DEAD wrong and making a GRAVE mistake

(sigh! here we go again ED) virgin media send a dead man a bill

so heres the letter his family wrote back i suppose there isnt a GHOST of a chance that virgin will get their money.

(alright grumpy thats enough these jokes ought to be BURIED ED)

Dear Virgin Media,

I'm really sorry for my Father in Law not paying his bill last month, but what with him being dead and all, it's probably slipped his mind. Some people, eh?

You, however, are to be publically commended for swooping in with all the sensitivity of a charging rhino and instantly fining him an extra ten pounds for having the unheard of nerve to be dead and therefore being unable to pay you (some people really have no idea of priorities do they? It's your profit first, THEN anything else. The cheek!).

You also win extra points for noticing his bank had returned his Direct Debit informing you he had passed away, THEN still slapping on a fine anyway. That's a special kind of meanness right there. Oh, and despite my wife telling you our sad news as well. I am intrigued - how exactly did you imagine him paying this extra fine from beyond the grave?

You also deserve a further honorable mention for promptly sending us next months bill as well. I'm simply not paying it, as ever since passing away, I have noticed a sharp decrease in the amount of television my Father in Law has been watching. I simply cannot think why that would be.

I might pay it if you can prove to me he's been watching any of your channels in heaven, but given that British Sky Broadcasting is beamed in directly from the clouds I think he's much more likely to be enjoying that. Your infernal cable pipes seem only to come up from the ground (same location as Hell - spooky coincidence) where I imagine your train people in the art of customer service.

I am bitterly disappointed in your attitude, probably automatically generated by machine and unchecked by any caring human heart. The only saving grace is that my Father in Law had an excellent sense of humour and is probably laughing his arse off about this as we type, giving you the Vs, waving ten pound notes around, planning to haunt you and enjoying the content of Sky TV.

[tude dog]

I know how terrible it is when people assume the world revolves around their deceased loved one.

[tabby]

Great letter! Frustration plus sarcasm plus humor ... and all so true!

[gmc]

Bit childish, companies make mistakes. Wonder what they have written to the power companies, taxman local council tax collectors benefits agency et al who will also be demanding money from his estate.

[Oscar Namechange]

Companies make mistakes.

Why should that make news?

On the day of my Fathers funeral. some company rang to speak to him. Didn't see my Mother throwing a hissy fit...... It happens.... Move on.

[tabby]

I would bet the employees at Virgin Media had a good laugh at it as well and I'm sure they've received worse. They're bound to know the flaws of their automated systems and at least this man found humor in the situation. Hopefully he won't have to try & help them straighten their records for a 4th time!

[Bruv]

I am a Virgin (no sniggering Grumps) customer, and although their products Broadband and telephones are very good, their customer service, should anything go wrong, is totally useless.

But I am with the sensible ones here, this is just a mistake.