G4S Utility Services

[spot]

Every now and then I get annoyed with utility companies, especially when they can't achieve the slightest semblance of efficiency.

I tend to alleviate the frustration with an email.

Here follows today's to this bunch of don't-care timewasters...

To: Alison.Robinson@uk.g4s.com

Subject: Complaint

Hello Alison,

I believe you're a director of G4S Utility and Outsourcing Services (UK) Limited.

I've found it impossible to get in touch with your Contact Centre Manager, Peter Holland, so I'll write to you instead. Neither the Switchboard nor the Service Centre adviser was prepared to put me through to Mr Holland when I asked, or to give me his email address. The lack of transparency when it comes to mere members of the public is shocking.

I doubt any of your staff ever ring the number "to arrange your installation" on your letters. You ought to. Your wait time, several days in a row, has been around 15 minutes, which any reasonable person would regard as ridiculous. I don't care if "call volumes are high at the moment", it should be your absolute priority to rebuild your system because your system as it stands is quite evidently not fit for serving anything. Don't get defensive, do something about it. Whatever you do, don't just write back "ooh we're sorry" and leave it to fester, your company has a major problem on its hands and nobody with any sense is monitoring your statistics.

An email response from Peter Holland on those points would be welcome.

Now the next bit.

Your stationery is completely illegal. Would you like to sort it out? You're sending out letters with a non-existent company name, without the registered address or the company number nor where the company is registered. Either someone just left the ordering of the letterhead to an uninformed junior, or you're trying to hide your accounts from public scrutiny.

G4S UTILITY SERVICES (UK) LIMITED was renamed in 2011 to G4S UTILITY AND OUTSOURCING SERVICES (UK) LIMITED, registered at

SOUTHSIDE

105 VICTORIA STREET

LONDON

SW1E 6QT

The rules, as best I know them, are:

If your company is trading as a limited company the letterhead and order form stationery (whether printed or electronic versions) must include:

Your full registered company name

The company registration number and place of registration

The company registered address and the address of its place of business, if different (which it is)

and you fail on all four requirements. Perhaps, as a director, you could get that sorted too.

Yours sincerely,

John Harris (member of the public)

[G#Gill]

Go on, Mr. spot ! You just kick 'em into touch eh!! I think if everybody put pen to paper, or fingers to keyboard and complained (provided they were legitimate complaints), I'm damn sure more companies would 'pull their socks up' and do their jobs properly ! I'm sure there are many folk who really 'can't be bothered with the hassle' and so do nothing about complaining, and that's why we still have numerous companies with a 'couldn't care less' attitude towards the general public ! Power to your elbow Mr. spot !

[FourPart]

Right on! Power to the People!!

[Saint_]

spot;1485998 wrote: Whatever you do, don't just write back "ooh we're sorry" someone just left the ordering of the letterhead to an uninformed junior


Ahhhh...now that's some good sarcasm. (I actually read that bit as "someone left the ordering of the letterhead to an uninformed janitor.)