Last week they said they'd found the paperwork which had been sent internally to the wrong department and told her that her Housing Benefit was suspended because her claim was under Jobseekers not Employment Support and it would be restarted if her claim under Employment Support was upheld and to apply for a crisis loan meantime (nb her Housing and Benefits had been suspended when they sent her from Jobseekers to Employment Support in the first place, which only happened because I picked up a call meant for her. Turned out they didn't know she was registered disabled despite her being a Blue Badge holder and having given them the proof!)
There's a whole lot more but that gives a flavour. Anyway the crisis loan was supposed to be there for definite on Friday last and wasn't. I phoned up my local Lib Dems to ask for advice on who to see and was fast tracked to see Edward Davey the next day when they heard some of the story. I didn't expect that quick a reaction.
Next day (Saturday last) we went in and explained what had happened on the benefits side. They were horrified and are on the case. Davey had already arranged for one of the local ward Councillors to be in on the meeting which gave me a great feeling of satisfaction because I had been leafletting for him in the local elections. Turned out he'd dropped off some of the leaflets I'd delivered and we recognised eachother which was nice. I should perhaps add that I hadn't mentioned I was a paid up Lib Dem until this point.
We haven't yet even got to the issue of why she's in my house at all, that's for later. But what really triggered me was that the lack of payments she has received have meant that I'm now struggling day to day (I can cope but it's annoying and interfering with other plans) and her garage was repossessed by the Council because she was way behind on payments and her possessions are mostly now in my house, another friend's house, and being stolen from outside the garage.
Funny thing is, she never realised she was seeing an MP until after it was all over and I commented that I thought he seemed a decent bloke, when it came out. She thought she was just seeing another official...

Anyway, hopefully something good will come of all this.
The Ombudsman has also been informed and is apparently tracking the situation. Information for appeals only arriving after the appeal date has passed is relevant here, that sort of thing.