How many here have seen the movie "Jerry Maguire"? Remember how the whole thing started over his "mission statement"? Well, I find myself at a point where I feel the need to write a mission statement of my own about my own place of employment.
Most of you know I'm a bartender who just got back into the bar I'd very unwisely left a year ago. I am THRILLED to be back, as it's a great place, I love 99.7% of my customers and the money is absurdly great. My boss pays a great hourly rate for bartenders and my tips are way above any I have ever made anywhere in my 15 years of tending bar.
The drawback? My waitresses. This is a group of the most negative, gossipy, complaining, selfish, back-stabbing, two-faced, thoughtless group of women I've ever worked with.
I am a team player. I believe if everyone pitches in, does their part, and does it well, helps out even if it's not *technically* your job, goes that little extra mile, makes a bit more effort, the whole place runs better, people get better service, they remember that and continue to patronize my bar. I think long-term, not just the dollar I'm making right then and there, but how to insure my guests return again and again.
These girls throw hissy fits at the slightest provocation, real or imagined, and bitch and whine all night about each other, their customers, and any other damn thing they can think of to bitch about.
My mission statement is going to be rather lengthy, as I have a lot to say, but I want it to be productive, not sound like a lecture, or that I am doing the very bitching that I am trying to prevent. I am starting on a rough draft tonight, and I'd like to post it as I tweak and fine-tune it. What I want from all the great minds out there is your opinions on what I'm saying and how you'd react if you were on the receiving end of this statement. So. For future reference, pop into this thread periodically, check out my progress, and let me know what you think. You guys always come up with stuff that doesn't occur to me, and with all of you putting your $.02 in, I think I can come up with something that will make an impact.
Kay?
Thanks in advance for your assistance. I'm off to start my 1st draft.
Stay tuned.
Looking for some input
Looking for some input
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
-
Accountable
- Posts: 24818
- Joined: Mon May 30, 2005 8:33 am
Looking for some input
BR, I've been in leadership development for quite some time. I hold a masters in HR development. I think my input can help make this effective.
You're a team player, now a team leader. This should be a team effort. If you write this on your own and pass the "decree" to your gaggle of whiners, you will get a gaggle whining about this new mission statement and how it won't work - and they would be right because they make or break the mission. Ideally, every word of it should come from your team. It's a great teambuilding tool.
All my leadership books are packed right now as I'm moving soon, but I found this article on the web that gives some pretty good pointers.
Link
A good mission statement should accurately explain why your organization exists and what it hopes to achieve in the future. It articulates the organization's essential nature, its values, and its work.
This should be accomplished in a brief paragraph that is free of jargon and "terms of art." In other words, it should avoid the kind of shorthand that you may be in the habit of swapping with others who work in the field, but is unfamiliar to anyone who is outside the organization or the field in which it works.
An effective mission statement must resonate with the people working in and for the organization, as well as with the different constituencies that the organization hopes to affect. It must express the organization's purpose in a way that inspires commitment, innovation, and courage -- not an easy task!
At the very least, your organization's mission statement should answer three key questions:
1. What are the opportunities or needs that we exist to address? (the purpose of the organization)
2. What are we doing to address these needs? (the business of the organization)
3. What principles or beliefs guide our work? (the values of the organization)
Your Mission Statement Should . . .
* express your organization's purpose in a way that inspires support and ongoing commitment
* motivate those who are connected to the organization
* be articulated in a way that is convincing and easy to grasp
* use proactive verbs to describe what you do
* be free of jargon * be short enough so that anyone connected to the organization can readily repeat it
When the mission statement is written, you've got your first step done. Congratulations. Now you have a foundation on which to base tackling the behavior problems of most negative, gossipy, complaining, selfish, back-stabbing, two-faced, thoughtless group of women you've ever worked with.
Set goals that line up with your mission statement.
Establish behaviors that will help reach those goals.
For instance, say one of the goals is to make customers happy enough to come back again, and bring their friends (not a goal in the strictest sense, but stay with me). You can start a discussion of how we're going to accomplish this goal. The waitresses themselves, in-between complaints about the customers, will talk about smiling, being nice, quick & accurate service, etc. That night, they won't follow their own guidelines (of course) but you have their own words to help you bring them in line, because the goals will be ones that they established. The rules they break will be their own rules. Their own behavior is preventing them accomplishing their goals. It won't work right away, but it will go miles faster than you dragging them after your goals that you spent hours alone writing up.
I'll be happy to coach you through this.
You're a team player, now a team leader. This should be a team effort. If you write this on your own and pass the "decree" to your gaggle of whiners, you will get a gaggle whining about this new mission statement and how it won't work - and they would be right because they make or break the mission. Ideally, every word of it should come from your team. It's a great teambuilding tool.
All my leadership books are packed right now as I'm moving soon, but I found this article on the web that gives some pretty good pointers.
Link
A good mission statement should accurately explain why your organization exists and what it hopes to achieve in the future. It articulates the organization's essential nature, its values, and its work.
This should be accomplished in a brief paragraph that is free of jargon and "terms of art." In other words, it should avoid the kind of shorthand that you may be in the habit of swapping with others who work in the field, but is unfamiliar to anyone who is outside the organization or the field in which it works.
An effective mission statement must resonate with the people working in and for the organization, as well as with the different constituencies that the organization hopes to affect. It must express the organization's purpose in a way that inspires commitment, innovation, and courage -- not an easy task!
At the very least, your organization's mission statement should answer three key questions:
1. What are the opportunities or needs that we exist to address? (the purpose of the organization)
2. What are we doing to address these needs? (the business of the organization)
3. What principles or beliefs guide our work? (the values of the organization)
Your Mission Statement Should . . .
* express your organization's purpose in a way that inspires support and ongoing commitment
* motivate those who are connected to the organization
* be articulated in a way that is convincing and easy to grasp
* use proactive verbs to describe what you do
* be free of jargon * be short enough so that anyone connected to the organization can readily repeat it
When the mission statement is written, you've got your first step done. Congratulations. Now you have a foundation on which to base tackling the behavior problems of most negative, gossipy, complaining, selfish, back-stabbing, two-faced, thoughtless group of women you've ever worked with.
Set goals that line up with your mission statement.
Establish behaviors that will help reach those goals.
For instance, say one of the goals is to make customers happy enough to come back again, and bring their friends (not a goal in the strictest sense, but stay with me). You can start a discussion of how we're going to accomplish this goal. The waitresses themselves, in-between complaints about the customers, will talk about smiling, being nice, quick & accurate service, etc. That night, they won't follow their own guidelines (of course) but you have their own words to help you bring them in line, because the goals will be ones that they established. The rules they break will be their own rules. Their own behavior is preventing them accomplishing their goals. It won't work right away, but it will go miles faster than you dragging them after your goals that you spent hours alone writing up.
I'll be happy to coach you through this.
Looking for some input
I would think that if your tips are so good, it would follow that the waitresses tips should be good also.......?????????
If so, there should be gals wanting these positions and the present crop of waitresses working hard to keep the job.
If you have the authority, advise them to shape up or get out.
Money talks. Have the whiners walk!
Mission statements are good. It gets everyone focused on what the plan is and aids in better decisions. I agree that this should be a group effort with your waitresses.
If so, there should be gals wanting these positions and the present crop of waitresses working hard to keep the job.
If you have the authority, advise them to shape up or get out.
Money talks. Have the whiners walk!
Mission statements are good. It gets everyone focused on what the plan is and aids in better decisions. I agree that this should be a group effort with your waitresses.
Looking for some input
DITTO..!! Everything ACC said. You must start this as a team effort, it they don't want to be part of the team oh well..!! But none the less it is a mission statement for the organization as a whole the whole has to be included. Your new there tread lightly and don't carry a big stick, win the trust of other as their spokeswomen. Change doesn't come easily to other, its viewed as a threat, so be wise, careful and use those god given talents you have to lead.. but do it correctly as ACC outlined. 
ALOHA!!
MOTTO TO LIVE BY:
"Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, champagne in the other, body thoroughly used up, totally worn out and screaming.
WOO HOO!!, what a ride!!!"
MOTTO TO LIVE BY:
"Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, champagne in the other, body thoroughly used up, totally worn out and screaming.
WOO HOO!!, what a ride!!!"
Looking for some input
I don't think a "Mission Statement" is necessary for the type of work the waitresses are doing. Talking with them individually and telling them what is expected of them would be far more productive I believe. Perhaps, even having them sign an agreement to that effect. If they do not conform, can their ass. On new hires, tell them what is expected of them and have them sign an agreement. I don't mean to demean waitresses but think a "Mission Statement" would be resented by them no matter how worded and it's too impersonal if you are trying to build teamwork.
Looking for some input
Lon's right about letting the waitresses know what is expected of them.
When our girls were little and we went up to the Mall, I found out very
quickly that telling them to behave themselves had no meaning for them.
I found that telling them how I expected them to behave worked great. I
think this should work well with your workforce.
Good luck in leading them to become a team.:-6
When our girls were little and we went up to the Mall, I found out very
quickly that telling them to behave themselves had no meaning for them.
I found that telling them how I expected them to behave worked great. I
think this should work well with your workforce.
Good luck in leading them to become a team.:-6
Looking for some input
I have very clear and concise thoughts on this cuddles. Its a very simplistic and straight forward code of conduct that I live by and it serves me well. Take it or leave it.
I cant control what other people do, think, feel, say or believe.
I can control what I do, think, feel, say or believe.
I do my job well and I have the best attitude of anyone I know. I lead by example. Some will follow and some will not.
Period.
I cant control what other people do, think, feel, say or believe.
I can control what I do, think, feel, say or believe.
I do my job well and I have the best attitude of anyone I know. I lead by example. Some will follow and some will not.
Period.
I AM AWESOME MAN
Looking for some input
CARLA wrote: DITTO..!! Your new there tread lightly and don't carry a big stick,
Without denigrating waitresses...they are only waitresses! They're there to make some money not worry about Empire building. Why not use a rewards system of some kind? :-6
Without denigrating waitresses...they are only waitresses! They're there to make some money not worry about Empire building. Why not use a rewards system of some kind? :-6
Looking for some input
Nomad wrote: I have very clear and concise thoughts on this cuddles. Its a very simplistic and straight forward code of conduct that I live by and it serves me well. Take it or leave it.
I cant control what other people do, think, feel, say or believe.
I can control what I do, think, feel, say or believe.
I do my job well and I have the best attitude of anyone I know. I lead by example. Some will follow and some will not.
Period.
I like this, very well said.
I cant control what other people do, think, feel, say or believe.
I can control what I do, think, feel, say or believe.
I do my job well and I have the best attitude of anyone I know. I lead by example. Some will follow and some will not.
Period.
I like this, very well said.
"Girls are crazy! I'm not ever getting married, I can make my own sandwiches!"
my son
my son
Looking for some input
Lon wrote: I don't think a "Mission Statement" is necessary for the type of work the waitresses are doing. Talking with them individually and telling them what is expected of them would be far more productive I believe. Perhaps, even having them sign an agreement to that effect. If they do not conform, can their ass. On new hires, tell them what is expected of them and have them sign an agreement. I don't mean to demean waitresses but think a "Mission Statement" would be resented by them no matter how worded and it's too impersonal if you are trying to build teamwork.
I have to agree with Lon on this one, & also with what Rapunzal said, you're really not building a mission statement "Empire" with waitresses. They come & they go, are any of the complainers there for many years? There are many good waitresses out there that do a terrific job, & most of them seem to have a bubbly, friendly personality. Without that trait, no mission statement & or a personal talking to, will change that. If they don't have the "people business personality", then they're in the wrong profession! Most every time we get waitress service, the server is always very friendly, & accomodating. Maybe these waitresses you are referring to pass their bitching & pi*s poor attitude on to their customers, therefore translating into a smaller "tip". And so the bitching & complaing & back stabbing escallates. They need to find other employment!
I have to agree with Lon on this one, & also with what Rapunzal said, you're really not building a mission statement "Empire" with waitresses. They come & they go, are any of the complainers there for many years? There are many good waitresses out there that do a terrific job, & most of them seem to have a bubbly, friendly personality. Without that trait, no mission statement & or a personal talking to, will change that. If they don't have the "people business personality", then they're in the wrong profession! Most every time we get waitress service, the server is always very friendly, & accomodating. Maybe these waitresses you are referring to pass their bitching & pi*s poor attitude on to their customers, therefore translating into a smaller "tip". And so the bitching & complaing & back stabbing escallates. They need to find other employment!
Cars
Looking for some input
Nomad wrote: I have very clear and concise thoughts on this cuddles. Its a very simplistic and straight forward code of conduct that I live by and it serves me well. Take it or leave it.
I cant control what other people do, think, feel, say or believe.
I can control what I do, think, feel, say or believe.
I do my job well and I have the best attitude of anyone I know. I lead by example. Some will follow and some will not.
Period.
I'll buy that for think and feel but you can sure control what they do by using any number of means.
I cant control what other people do, think, feel, say or believe.
I can control what I do, think, feel, say or believe.
I do my job well and I have the best attitude of anyone I know. I lead by example. Some will follow and some will not.
Period.
I'll buy that for think and feel but you can sure control what they do by using any number of means.
Looking for some input
This is great. I knew I could count on you guys to give me some useful tips. After reading what you all have suggested, I have a bunch of revisions to make in my little spiel.
You're right, a "mission statement" is probably too formal a title. And as far as waitresses coming and going, surprisingly we have very little turn-over. Unusual for a bar.
I try to counter-act their negativity by being as upbeat and friendly as possible, as I always am during my shift.
Ok, I've got to work tonight, but when I come home, I'll make my revisions and then post it for you guys to critique. And I want honesty, don't blow sunshine up my ass! (I know you guys won't, and will be straight with me.)
Thanks again for all your input, hoping you have even more for me when you see what I've got so far.
You guys are the best!! (How many times have I said that??!!) :yh_bigsmi
You're right, a "mission statement" is probably too formal a title. And as far as waitresses coming and going, surprisingly we have very little turn-over. Unusual for a bar.
I try to counter-act their negativity by being as upbeat and friendly as possible, as I always am during my shift.
Ok, I've got to work tonight, but when I come home, I'll make my revisions and then post it for you guys to critique. And I want honesty, don't blow sunshine up my ass! (I know you guys won't, and will be straight with me.)
Thanks again for all your input, hoping you have even more for me when you see what I've got so far.
You guys are the best!! (How many times have I said that??!!) :yh_bigsmi
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
Looking for some input
BabyRider wrote: This is great. I knew I could count on you guys to give me some useful tips. After reading what you all have suggested, I have a bunch of revisions to make in my little spiel.
You're right, a "mission statement" is probably too formal a title. And as far as waitresses coming and going, surprisingly we have very little turn-over. Unusual for a bar.
I try to counter-act their negativity by being as upbeat and friendly as possible, as I always am during my shift.
Ok, I've got to work tonight, but when I come home, I'll make my revisions and then post it for you guys to critique. And I want honesty, don't blow sunshine up my ass! (I know you guys won't, and will be straight with me.)
Thanks again for all your input, hoping you have even more for me when you see what I've got so far.
You guys are the best!! (How many times have I said that??!!) :yh_bigsmi
Im gonna blow so much sunshine up your ass when you open your mouth your gonna blind someone !
You're right, a "mission statement" is probably too formal a title. And as far as waitresses coming and going, surprisingly we have very little turn-over. Unusual for a bar.
I try to counter-act their negativity by being as upbeat and friendly as possible, as I always am during my shift.
Ok, I've got to work tonight, but when I come home, I'll make my revisions and then post it for you guys to critique. And I want honesty, don't blow sunshine up my ass! (I know you guys won't, and will be straight with me.)
Thanks again for all your input, hoping you have even more for me when you see what I've got so far.
You guys are the best!! (How many times have I said that??!!) :yh_bigsmi
Im gonna blow so much sunshine up your ass when you open your mouth your gonna blind someone !
I AM AWESOME MAN
Looking for some input
OK, gang, I have spoken to my boss since my original rant here, and she has decided to schedule a meeting, and has asked me to write down my thoughts. So my "mission statement" has turned into info I believe needs to be brought up and dealt with at this meeting. I know it needs tweaking, but I've got till Feb. 12 to do it, so here's what I've got so far. I know I'll think of more I need to add, but help me out with what I've got so far, please. Thanks in advance for your input. It's a bit long already, so thanks also for your patience and tolerance!
TEAMWORK!!!!
This is my biggest peeve when it comes to the Alibi and it’s employees. I have worked in many MANY bars and restaurants from fine dining to night clubs to shot and beer corner bars. I have worked with every type of waitress and bartender there is. Never, EVER have I come across a group of people who complain, bitch, whine, ****, moan and act as generally miserable as this group. I have never worked with a group who is so two-faced and back stabbing and fake with each other. There are going to be conflicts between people. Whenever a group works together long enough and you learn things about each other, there will be things you dislike. This has NOTHING to do with our job.
One very important thing I learned in this business is, when people go out to eat, they go out for one reason: to get waited on. There is nothing in any restaurant anywhere that I cannot make at my home. When I go out to eat, I expect service. Our guests (note the word “guest†NOT “customerâ€) want to be waited on expediently and with a smile. It is our job to give them that. When people go to a bar to drink, they want service with a smile, and usually a little conversation. They do NOT want to hear about the sh!tty day you’ve had, they do not want to hear complaints about the boss, other employees, or the crappy table next to them. They want you to be friendly, bubbly, and happy to see them. If you aren’t in the mood, have had a bad day, are stressed out….FAKE IT.
When I work the bar, I have girls come to my window griping about the other girl, what she’s doing, what she’s saying to other guests, the fact that she’s in the wrong section and any other complaint they can think of. Then I get the OTHER girl coming to my window bitching to me about the EXACT same things about the first girl. Here’s the deal:
A) I don’t have time to listen to you complain.
B) I don’t have the energy to listen to you complain
C) I don’t want to hear tattling
D) I don’t want to hear gossip
It is mentally and emotionally draining to work with this whole group. The nights I work with Sheri I look forward to. Sheri and I work as a team. If something needs doing it gets done and it does not matter if it falls under her job that night or my job, it just gets done. When she is busy, I cover what needs covering, be it the bar, or pouring my own drinks. When I am busy with someone else, she covers me. It wasn’t even discussed when we began working together, it’s just the easiest way to do this job. We do not waste time or energy griping or whining about our jobs, our guests, or money or anything else.
Here is my plan for future reference: when the girl in my window stops me and starts to complain, I am walking away without saying a word. Hopefully, you will get the hint. If you don’t, I’m going to explain to you that I am not interested in any conversation of any kind and have no desire to speak with you unless you are ordering drinks. Our job is hard. The continual negativity that I hear from every single one of you only serves to make the job that much harder. It is the most brain-numbing, draining, depressing atmosphere I have ever worked in.
I don’t want to talk too much about money, but I do want you to take note of something. I leave my bullshit at the door. I am always smiling and raring to go when I get to work, and my customers see it. I’d bet you guys see it, too. Some of you know that my ol’ man works for GM as a line supervisor. I do my job, and I do it so well, that I make more money than he does. Between my wage as a bartender and the money I make in tips, I bring home, hourly, more than a line supervisor at the biggest company in the world. Why? Because I treat my guests how I want to be treated when I go out. It’s the golden rule, it’s really simple and it’s common sense: treat people how you want to be treated, wait on them the way you expect to be waited on when you go out, and you will make money too. This bar is a friggin’ GOLD MINE. There is so much money to be made here, it’s insane.
The staff here thinks no further ahead than the dollar they are going to make right then and there. You all have no concept of the bigger picture and what it takes to get people to come back, and to continue to come back. All you’re concerned about is “your†table and “your†customers and “your†tips right then and there. Here’s something to think about: If we all managed to work as a team, not having to worry about stepping on the other’s toes and waiting on a table that’s not “yours†and just doing what needed to be done when it needed doing, guests would get better service, and they’d return. They’d also tell their friends and they’d come in, get the great service and so on. This business may be 60 years old, but it is constantly changing and it’s up to US the staff, NOT Shirley to keep our guests happy and coming back.
You guys may think I don’t hear a lot, but you’d be mistaken. I hear everything that goes on in that place. I hear all the complaints, I hear things that are said about me and other girls. If you said something about me, it always, and I do mean ALWAYS gets back to me. Just like I hear you say something crappy about another of your co-workers, they are saying stuff about you. There is nothing sacred and nothing secret about anything that is said in this bar.
One of my old bars was ideal. All the staff called it our “house.†(Hence the term “guest†instead of “customerâ€) We treated people as if they were guests in our house and we made money hand over fist. This place, being the established, well-known place that it is, could be even better if all this in-fighting and negativity would just stop.
I know all of you have personal stuff going on, it’s called life. Part of life is working and you choose to do the work you do. And if you want to hear someone complain, you should sit down and listen to MY story and what I have been dealing with for the past six and a half months. I’ve got you ALL beat and it still does not affect my job.
I don’t want to hear any crap about any of you who work other jobs and complain about being tired either. You CHOOSE to work 2 jobs, no one is forcing you to do it.
I have mentioned expediency, and that seems to be one of the problems here. I have a few suggestions on how to make the window move faster. At every bar I’ve worked in, I’ve implemented this procedure and it has always worked.
There’s a correct way to call drinks when you have several different kinds. First off, have your glasses rocked, and sitting in the ledge by the liquor collar.
Call them, liquor first from your left to right. All I need to know is the booze going in them, not the fill. (Example: you’re ordering a Jack and coke, just say jack.) Call all your liquor, left to right, and then call beer and wine. I will pour your liquor, and while I am grabbing your beers, YOU do the fills from your pop gun. By the time I get back with your beers, you have your whole order ready to ship.
Have your money ready. I know sometimes you can have tons of singles or quarters and you want to get rid of them. Condensing your tips is for the end of the night. If you don’t know the total of what you’re taking out, just hand me your biggest bill.
Another thing to make things move more quickly and prevent confusion and irritation is, when you first get a table and they place their order, ask them before you leave the table if they are paying by cash, or running a tab.
ASHTRAYS.
I know you guys think I am anal about emptying ashtrays. Think what you want. Take one empty ashtray out to the floor with you, stop at every table, and I don’t care if there’s only one butt in it, empty it. Not only do guests appreciate this, it makes you visible, and available if they need something. I know it’s tough to keep going to a table when you don’t think they need anything. Doing this gives you the opportunity to be there, without hounding them. Make rounds just by wandering around. Glance at glasses and bottles, just so they see you’re keeping an eye on them. If their napkin is soaked through, bring them a new one. It’s the little things in this job that guests notice and appreciate. Eye contact. Smiles. Friendliness.
TEAMWORK!!!!
This is my biggest peeve when it comes to the Alibi and it’s employees. I have worked in many MANY bars and restaurants from fine dining to night clubs to shot and beer corner bars. I have worked with every type of waitress and bartender there is. Never, EVER have I come across a group of people who complain, bitch, whine, ****, moan and act as generally miserable as this group. I have never worked with a group who is so two-faced and back stabbing and fake with each other. There are going to be conflicts between people. Whenever a group works together long enough and you learn things about each other, there will be things you dislike. This has NOTHING to do with our job.
One very important thing I learned in this business is, when people go out to eat, they go out for one reason: to get waited on. There is nothing in any restaurant anywhere that I cannot make at my home. When I go out to eat, I expect service. Our guests (note the word “guest†NOT “customerâ€) want to be waited on expediently and with a smile. It is our job to give them that. When people go to a bar to drink, they want service with a smile, and usually a little conversation. They do NOT want to hear about the sh!tty day you’ve had, they do not want to hear complaints about the boss, other employees, or the crappy table next to them. They want you to be friendly, bubbly, and happy to see them. If you aren’t in the mood, have had a bad day, are stressed out….FAKE IT.
When I work the bar, I have girls come to my window griping about the other girl, what she’s doing, what she’s saying to other guests, the fact that she’s in the wrong section and any other complaint they can think of. Then I get the OTHER girl coming to my window bitching to me about the EXACT same things about the first girl. Here’s the deal:
A) I don’t have time to listen to you complain.
B) I don’t have the energy to listen to you complain
C) I don’t want to hear tattling
D) I don’t want to hear gossip
It is mentally and emotionally draining to work with this whole group. The nights I work with Sheri I look forward to. Sheri and I work as a team. If something needs doing it gets done and it does not matter if it falls under her job that night or my job, it just gets done. When she is busy, I cover what needs covering, be it the bar, or pouring my own drinks. When I am busy with someone else, she covers me. It wasn’t even discussed when we began working together, it’s just the easiest way to do this job. We do not waste time or energy griping or whining about our jobs, our guests, or money or anything else.
Here is my plan for future reference: when the girl in my window stops me and starts to complain, I am walking away without saying a word. Hopefully, you will get the hint. If you don’t, I’m going to explain to you that I am not interested in any conversation of any kind and have no desire to speak with you unless you are ordering drinks. Our job is hard. The continual negativity that I hear from every single one of you only serves to make the job that much harder. It is the most brain-numbing, draining, depressing atmosphere I have ever worked in.
I don’t want to talk too much about money, but I do want you to take note of something. I leave my bullshit at the door. I am always smiling and raring to go when I get to work, and my customers see it. I’d bet you guys see it, too. Some of you know that my ol’ man works for GM as a line supervisor. I do my job, and I do it so well, that I make more money than he does. Between my wage as a bartender and the money I make in tips, I bring home, hourly, more than a line supervisor at the biggest company in the world. Why? Because I treat my guests how I want to be treated when I go out. It’s the golden rule, it’s really simple and it’s common sense: treat people how you want to be treated, wait on them the way you expect to be waited on when you go out, and you will make money too. This bar is a friggin’ GOLD MINE. There is so much money to be made here, it’s insane.
The staff here thinks no further ahead than the dollar they are going to make right then and there. You all have no concept of the bigger picture and what it takes to get people to come back, and to continue to come back. All you’re concerned about is “your†table and “your†customers and “your†tips right then and there. Here’s something to think about: If we all managed to work as a team, not having to worry about stepping on the other’s toes and waiting on a table that’s not “yours†and just doing what needed to be done when it needed doing, guests would get better service, and they’d return. They’d also tell their friends and they’d come in, get the great service and so on. This business may be 60 years old, but it is constantly changing and it’s up to US the staff, NOT Shirley to keep our guests happy and coming back.
You guys may think I don’t hear a lot, but you’d be mistaken. I hear everything that goes on in that place. I hear all the complaints, I hear things that are said about me and other girls. If you said something about me, it always, and I do mean ALWAYS gets back to me. Just like I hear you say something crappy about another of your co-workers, they are saying stuff about you. There is nothing sacred and nothing secret about anything that is said in this bar.
One of my old bars was ideal. All the staff called it our “house.†(Hence the term “guest†instead of “customerâ€) We treated people as if they were guests in our house and we made money hand over fist. This place, being the established, well-known place that it is, could be even better if all this in-fighting and negativity would just stop.
I know all of you have personal stuff going on, it’s called life. Part of life is working and you choose to do the work you do. And if you want to hear someone complain, you should sit down and listen to MY story and what I have been dealing with for the past six and a half months. I’ve got you ALL beat and it still does not affect my job.
I don’t want to hear any crap about any of you who work other jobs and complain about being tired either. You CHOOSE to work 2 jobs, no one is forcing you to do it.
I have mentioned expediency, and that seems to be one of the problems here. I have a few suggestions on how to make the window move faster. At every bar I’ve worked in, I’ve implemented this procedure and it has always worked.
There’s a correct way to call drinks when you have several different kinds. First off, have your glasses rocked, and sitting in the ledge by the liquor collar.
Call them, liquor first from your left to right. All I need to know is the booze going in them, not the fill. (Example: you’re ordering a Jack and coke, just say jack.) Call all your liquor, left to right, and then call beer and wine. I will pour your liquor, and while I am grabbing your beers, YOU do the fills from your pop gun. By the time I get back with your beers, you have your whole order ready to ship.
Have your money ready. I know sometimes you can have tons of singles or quarters and you want to get rid of them. Condensing your tips is for the end of the night. If you don’t know the total of what you’re taking out, just hand me your biggest bill.
Another thing to make things move more quickly and prevent confusion and irritation is, when you first get a table and they place their order, ask them before you leave the table if they are paying by cash, or running a tab.
ASHTRAYS.
I know you guys think I am anal about emptying ashtrays. Think what you want. Take one empty ashtray out to the floor with you, stop at every table, and I don’t care if there’s only one butt in it, empty it. Not only do guests appreciate this, it makes you visible, and available if they need something. I know it’s tough to keep going to a table when you don’t think they need anything. Doing this gives you the opportunity to be there, without hounding them. Make rounds just by wandering around. Glance at glasses and bottles, just so they see you’re keeping an eye on them. If their napkin is soaked through, bring them a new one. It’s the little things in this job that guests notice and appreciate. Eye contact. Smiles. Friendliness.
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
Looking for some input
BabyRider wrote: OK, gang, I have spoken to my boss since my original rant here, and she has decided to schedule a meeting, and has asked me to write down my thoughts. So my "mission statement" has turned into info I believe needs to be brought up and dealt with at this meeting. I know it needs tweaking, but I've got till Feb. 12 to do it, so here's what I've got so far. I know I'll think of more I need to add, but help me out with what I've got so far, please. Thanks in advance for your input. It's a bit long already, so thanks also for your patience and tolerance!
TEAMWORK!!!!
This is my biggest peeve when it comes to the Alibi and it’s employees. I have worked in many MANY bars and restaurants from fine dining to night clubs to shot and beer corner bars. I have worked with every type of waitress and bartender there is. Never, EVER have I come across a group of people who complain, bitch, whine, ****, moan and act as generally miserable as this group. I have never worked with a group who is so two-faced and back stabbing and fake with each other. There are going to be conflicts between people. Whenever a group works together long enough and you learn things about each other, there will be things you dislike. This has NOTHING to do with our job.
One very important thing I learned in this business is, when people go out to eat, they go out for one reason: to get waited on. There is nothing in any restaurant anywhere that I cannot make at my home. When I go out to eat, I expect service. Our guests (note the word “guest†NOT “customerâ€) want to be waited on expediently and with a smile. It is our job to give them that. When people go to a bar to drink, they want service with a smile, and usually a little conversation. They do NOT want to hear about the sh!tty day you’ve had, they do not want to hear complaints about the boss, other employees, or the crappy table next to them. They want you to be friendly, bubbly, and happy to see them. If you aren’t in the mood, have had a bad day, are stressed out….FAKE IT.
When I work the bar, I have girls come to my window griping about the other girl, what she’s doing, what she’s saying to other guests, the fact that she’s in the wrong section and any other complaint they can think of. Then I get the OTHER girl coming to my window bitching to me about the EXACT same things about the first girl. Here’s the deal:
A) I don’t have time to listen to you complain.
B) I don’t have the energy to listen to you complain
C) I don’t want to hear tattling
D) I don’t want to hear gossip
It is mentally and emotionally draining to work with this whole group. The nights I work with Sheri I look forward to. Sheri and I work as a team. If something needs doing it gets done and it does not matter if it falls under her job that night or my job, it just gets done. When she is busy, I cover what needs covering, be it the bar, or pouring my own drinks. When I am busy with someone else, she covers me. It wasn’t even discussed when we began working together, it’s just the easiest way to do this job. We do not waste time or energy griping or whining about our jobs, our guests, or money or anything else.
Here is my plan for future reference: when the girl in my window stops me and starts to complain, I am walking away without saying a word. Hopefully, you will get the hint. If you don’t, I’m going to explain to you that I am not interested in any conversation of any kind and have no desire to speak with you unless you are ordering drinks. Our job is hard. The continual negativity that I hear from every single one of you only serves to make the job that much harder. It is the most brain-numbing, draining, depressing atmosphere I have ever worked in.
I don’t want to talk too much about money, but I do want you to take note of something. I leave my bullshit at the door. I am always smiling and raring to go when I get to work, and my customers see it. I’d bet you guys see it, too. Some of you know that my ol’ man works for GM as a line supervisor. I do my job, and I do it so well, that I make more money than he does. Between my wage as a bartender and the money I make in tips, I bring home, hourly, more than a line supervisor at the biggest company in the world. Why? Because I treat my guests how I want to be treated when I go out. It’s the golden rule, it’s really simple and it’s common sense: treat people how you want to be treated, wait on them the way you expect to be waited on when you go out, and you will make money too. This bar is a friggin’ GOLD MINE. There is so much money to be made here, it’s insane.
The staff here thinks no further ahead than the dollar they are going to make right then and there. You all have no concept of the bigger picture and what it takes to get people to come back, and to continue to come back. All you’re concerned about is “your†table and “your†customers and “your†tips right then and there. Here’s something to think about: If we all managed to work as a team, not having to worry about stepping on the other’s toes and waiting on a table that’s not “yours†and just doing what needed to be done when it needed doing, guests would get better service, and they’d return. They’d also tell their friends and they’d come in, get the great service and so on. This business may be 60 years old, but it is constantly changing and it’s up to US the staff, NOT Shirley to keep our guests happy and coming back.
You guys may think I don’t hear a lot, but you’d be mistaken. I hear everything that goes on in that place. I hear all the complaints, I hear things that are said about me and other girls. If you said something about me, it always, and I do mean ALWAYS gets back to me. Just like I hear you say something crappy about another of your co-workers, they are saying stuff about you. There is nothing sacred and nothing secret about anything that is said in this bar.
One of my old bars was ideal. All the staff called it our “house.†(Hence the term “guest†instead of “customerâ€) We treated people as if they were guests in our house and we made money hand over fist. This place, being the established, well-known place that it is, could be even better if all this in-fighting and negativity would just stop.
I know all of you have personal stuff going on, it’s called life. Part of life is working and you choose to do the work you do. And if you want to hear someone complain, you should sit down and listen to MY story and what I have been dealing with for the past six and a half months. I’ve got you ALL beat and it still does not affect my job.
I don’t want to hear any crap about any of you who work other jobs and complain about being tired either. You CHOOSE to work 2 jobs, no one is forcing you to do it.
I have mentioned expediency, and that seems to be one of the problems here. I have a few suggestions on how to make the window move faster. At every bar I’ve worked in, I’ve implemented this procedure and it has always worked.
There’s a correct way to call drinks when you have several different kinds. First off, have your glasses rocked, and sitting in the ledge by the liquor collar.
Call them, liquor first from your left to right. All I need to know is the booze going in them, not the fill. (Example: you’re ordering a Jack and coke, just say jack.) Call all your liquor, left to right, and then call beer and wine. I will pour your liquor, and while I am grabbing your beers, YOU do the fills from your pop gun. By the time I get back with your beers, you have your whole order ready to ship.
Have your money ready. I know sometimes you can have tons of singles or quarters and you want to get rid of them. Condensing your tips is for the end of the night. If you don’t know the total of what you’re taking out, just hand me your biggest bill.
Another thing to make things move more quickly and prevent confusion and irritation is, when you first get a table and they place their order, ask them before you leave the table if they are paying by cash, or running a tab.
ASHTRAYS.
I know you guys think I am anal about emptying ashtrays. Think what you want. Take one empty ashtray out to the floor with you, stop at every table, and I don’t care if there’s only one butt in it, empty it. Not only do guests appreciate this, it makes you visible, and available if they need something. I know it’s tough to keep going to a table when you don’t think they need anything. Doing this gives you the opportunity to be there, without hounding them. Make rounds just by wandering around. Glance at glasses and bottles, just so they see you’re keeping an eye on them. If their napkin is soaked through, bring them a new one. It’s the little things in this job that guests notice and appreciate. Eye contact. Smiles. Friendliness.
BabyRider-----please don't take offense at my question, but as the bartender, do you hire these waitresses or are you in some kind of management position, or are you just another of the better paid employee's. I can understand your concern about teamwork, bitchin and attitudes, but shouldn't the Mission Statement be presented by the boss lest the waitresses ask the question "who the hell does she think she is", and wouldn't they have a point?
TEAMWORK!!!!
This is my biggest peeve when it comes to the Alibi and it’s employees. I have worked in many MANY bars and restaurants from fine dining to night clubs to shot and beer corner bars. I have worked with every type of waitress and bartender there is. Never, EVER have I come across a group of people who complain, bitch, whine, ****, moan and act as generally miserable as this group. I have never worked with a group who is so two-faced and back stabbing and fake with each other. There are going to be conflicts between people. Whenever a group works together long enough and you learn things about each other, there will be things you dislike. This has NOTHING to do with our job.
One very important thing I learned in this business is, when people go out to eat, they go out for one reason: to get waited on. There is nothing in any restaurant anywhere that I cannot make at my home. When I go out to eat, I expect service. Our guests (note the word “guest†NOT “customerâ€) want to be waited on expediently and with a smile. It is our job to give them that. When people go to a bar to drink, they want service with a smile, and usually a little conversation. They do NOT want to hear about the sh!tty day you’ve had, they do not want to hear complaints about the boss, other employees, or the crappy table next to them. They want you to be friendly, bubbly, and happy to see them. If you aren’t in the mood, have had a bad day, are stressed out….FAKE IT.
When I work the bar, I have girls come to my window griping about the other girl, what she’s doing, what she’s saying to other guests, the fact that she’s in the wrong section and any other complaint they can think of. Then I get the OTHER girl coming to my window bitching to me about the EXACT same things about the first girl. Here’s the deal:
A) I don’t have time to listen to you complain.
B) I don’t have the energy to listen to you complain
C) I don’t want to hear tattling
D) I don’t want to hear gossip
It is mentally and emotionally draining to work with this whole group. The nights I work with Sheri I look forward to. Sheri and I work as a team. If something needs doing it gets done and it does not matter if it falls under her job that night or my job, it just gets done. When she is busy, I cover what needs covering, be it the bar, or pouring my own drinks. When I am busy with someone else, she covers me. It wasn’t even discussed when we began working together, it’s just the easiest way to do this job. We do not waste time or energy griping or whining about our jobs, our guests, or money or anything else.
Here is my plan for future reference: when the girl in my window stops me and starts to complain, I am walking away without saying a word. Hopefully, you will get the hint. If you don’t, I’m going to explain to you that I am not interested in any conversation of any kind and have no desire to speak with you unless you are ordering drinks. Our job is hard. The continual negativity that I hear from every single one of you only serves to make the job that much harder. It is the most brain-numbing, draining, depressing atmosphere I have ever worked in.
I don’t want to talk too much about money, but I do want you to take note of something. I leave my bullshit at the door. I am always smiling and raring to go when I get to work, and my customers see it. I’d bet you guys see it, too. Some of you know that my ol’ man works for GM as a line supervisor. I do my job, and I do it so well, that I make more money than he does. Between my wage as a bartender and the money I make in tips, I bring home, hourly, more than a line supervisor at the biggest company in the world. Why? Because I treat my guests how I want to be treated when I go out. It’s the golden rule, it’s really simple and it’s common sense: treat people how you want to be treated, wait on them the way you expect to be waited on when you go out, and you will make money too. This bar is a friggin’ GOLD MINE. There is so much money to be made here, it’s insane.
The staff here thinks no further ahead than the dollar they are going to make right then and there. You all have no concept of the bigger picture and what it takes to get people to come back, and to continue to come back. All you’re concerned about is “your†table and “your†customers and “your†tips right then and there. Here’s something to think about: If we all managed to work as a team, not having to worry about stepping on the other’s toes and waiting on a table that’s not “yours†and just doing what needed to be done when it needed doing, guests would get better service, and they’d return. They’d also tell their friends and they’d come in, get the great service and so on. This business may be 60 years old, but it is constantly changing and it’s up to US the staff, NOT Shirley to keep our guests happy and coming back.
You guys may think I don’t hear a lot, but you’d be mistaken. I hear everything that goes on in that place. I hear all the complaints, I hear things that are said about me and other girls. If you said something about me, it always, and I do mean ALWAYS gets back to me. Just like I hear you say something crappy about another of your co-workers, they are saying stuff about you. There is nothing sacred and nothing secret about anything that is said in this bar.
One of my old bars was ideal. All the staff called it our “house.†(Hence the term “guest†instead of “customerâ€) We treated people as if they were guests in our house and we made money hand over fist. This place, being the established, well-known place that it is, could be even better if all this in-fighting and negativity would just stop.
I know all of you have personal stuff going on, it’s called life. Part of life is working and you choose to do the work you do. And if you want to hear someone complain, you should sit down and listen to MY story and what I have been dealing with for the past six and a half months. I’ve got you ALL beat and it still does not affect my job.
I don’t want to hear any crap about any of you who work other jobs and complain about being tired either. You CHOOSE to work 2 jobs, no one is forcing you to do it.
I have mentioned expediency, and that seems to be one of the problems here. I have a few suggestions on how to make the window move faster. At every bar I’ve worked in, I’ve implemented this procedure and it has always worked.
There’s a correct way to call drinks when you have several different kinds. First off, have your glasses rocked, and sitting in the ledge by the liquor collar.
Call them, liquor first from your left to right. All I need to know is the booze going in them, not the fill. (Example: you’re ordering a Jack and coke, just say jack.) Call all your liquor, left to right, and then call beer and wine. I will pour your liquor, and while I am grabbing your beers, YOU do the fills from your pop gun. By the time I get back with your beers, you have your whole order ready to ship.
Have your money ready. I know sometimes you can have tons of singles or quarters and you want to get rid of them. Condensing your tips is for the end of the night. If you don’t know the total of what you’re taking out, just hand me your biggest bill.
Another thing to make things move more quickly and prevent confusion and irritation is, when you first get a table and they place their order, ask them before you leave the table if they are paying by cash, or running a tab.
ASHTRAYS.
I know you guys think I am anal about emptying ashtrays. Think what you want. Take one empty ashtray out to the floor with you, stop at every table, and I don’t care if there’s only one butt in it, empty it. Not only do guests appreciate this, it makes you visible, and available if they need something. I know it’s tough to keep going to a table when you don’t think they need anything. Doing this gives you the opportunity to be there, without hounding them. Make rounds just by wandering around. Glance at glasses and bottles, just so they see you’re keeping an eye on them. If their napkin is soaked through, bring them a new one. It’s the little things in this job that guests notice and appreciate. Eye contact. Smiles. Friendliness.
BabyRider-----please don't take offense at my question, but as the bartender, do you hire these waitresses or are you in some kind of management position, or are you just another of the better paid employee's. I can understand your concern about teamwork, bitchin and attitudes, but shouldn't the Mission Statement be presented by the boss lest the waitresses ask the question "who the hell does she think she is", and wouldn't they have a point?
Looking for some input
Lon wrote: BabyRider-----please don't take offense at my question, but as the bartender, do you hire these waitresses or are you in some kind of management position, or are you just another of the better paid employee's. I can understand your concern about teamwork, bitchin and attitudes, but shouldn't the Mission Statement be presented by the boss lest the waitresses ask the question "who the hell does she think she is", and wouldn't they have a point?
Lon, I value everyone's input, which is why I posted this, so I am not offended in the least.
I am not in management perse, but as a bartender I do need to assert a certain amount of authority over the waitresses. Also, since my conversation with my boss, she has asked for my suggestions, thoughts and input. I will be giving this to her, and she will present it to the staff in the manner she chooses.
So please...anything you want to suggest, add, criticize, whatever, feel free!
Lon, I value everyone's input, which is why I posted this, so I am not offended in the least.
I am not in management perse, but as a bartender I do need to assert a certain amount of authority over the waitresses. Also, since my conversation with my boss, she has asked for my suggestions, thoughts and input. I will be giving this to her, and she will present it to the staff in the manner she chooses.
So please...anything you want to suggest, add, criticize, whatever, feel free!
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
Looking for some input
SnoozeControl wrote: This probably isn't news to anyone, but some people just have crappy attitudes, and there's nothing you can do about it... its their responsibility. If they're that bad, a replacement should be considered. Getting rid of the chronic malcontent could seriously uplift the rest of the staff.
I agree with Snooze. I work with three girls like this myself, and they are never going to change, its just the way they are. I guess if my boss doesnt think their attitudes are bad enough to sack them, then thats up to him. But if i was the boss, they'd be out the door!
I agree with Snooze. I work with three girls like this myself, and they are never going to change, its just the way they are. I guess if my boss doesnt think their attitudes are bad enough to sack them, then thats up to him. But if i was the boss, they'd be out the door!
"Before criticising someone, always walk a mile in their shoes. That way, if they get angry or violent, they are a mile away and haven't got any shoes."
-
Accountable
- Posts: 24818
- Joined: Mon May 30, 2005 8:33 am
Looking for some input
Realistic and straightforward. A good boss will see the value of the input.
2 suggestions:
1. Move this paragraph up front (at least the idea if not the ver batim). The positive example deserves a prominent position.
2. Unless you work for an eagle, use a bigger font. :yh_glasse
It is mentally and emotionally draining to work with this whole group. The nights I work with Sheri I look forward to. Sheri and I work as a team. If something needs doing it gets done and it does not matter if it falls under her job that night or my job, it just gets done. When she is busy, I cover what needs covering, be it the bar, or pouring my own drinks. When I am busy with someone else, she covers me. It wasn’t even discussed when we began working together, it’s just the easiest way to do this job. We do not waste time or energy griping or whining about our jobs, our guests, or money or anything else.
2 suggestions:
1. Move this paragraph up front (at least the idea if not the ver batim). The positive example deserves a prominent position.
2. Unless you work for an eagle, use a bigger font. :yh_glasse
It is mentally and emotionally draining to work with this whole group. The nights I work with Sheri I look forward to. Sheri and I work as a team. If something needs doing it gets done and it does not matter if it falls under her job that night or my job, it just gets done. When she is busy, I cover what needs covering, be it the bar, or pouring my own drinks. When I am busy with someone else, she covers me. It wasn’t even discussed when we began working together, it’s just the easiest way to do this job. We do not waste time or energy griping or whining about our jobs, our guests, or money or anything else.
Looking for some input
Accountable wrote: Realistic and straightforward. A good boss will see the value of the input.
2 suggestions:
1. Move this paragraph up front (at least the idea if not the ver batim). The positive example deserves a prominent position.
2. Unless you work for an eagle, use a bigger font. :yh_glasse
The font looks bigger than that on the original. (?) I know I need to come up with more positive, but I'm doing the best I can with what I've got to work with! :yh_giggle
I'll use your suggestion.
2 suggestions:
1. Move this paragraph up front (at least the idea if not the ver batim). The positive example deserves a prominent position.
2. Unless you work for an eagle, use a bigger font. :yh_glasse
The font looks bigger than that on the original. (?) I know I need to come up with more positive, but I'm doing the best I can with what I've got to work with! :yh_giggle
I'll use your suggestion.
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
Looking for some input
BR, I don't know very much about this kind of thing probably, but since
you did ask for some input, here's some:
How about an "opening" of sorts for them... not really a critiscm of you
per se but a way they can feel like THEY have a voice? A way to help
YOU make it work? Even, heaven forbid, a way they could say we're
sorry we'll try to do better? Am I making any sense? Maybe a face saving
out so even though they do eventually have to knuckle under and do the
right thing, they can have one TINY little scrap of something to hang onto
and say to themselves, well, we had to do XYZ but at least we got to
have A. Might make them feel a little bit better about themselves.
You of course, are the one in this thing and only you know how to
implement what I suggest (or if you want to toss it entirely!) but just
as I sat here and read it, that's my thoughts.
Okie-dokie artichokie?
:-4
you did ask for some input, here's some:
How about an "opening" of sorts for them... not really a critiscm of you
per se but a way they can feel like THEY have a voice? A way to help
YOU make it work? Even, heaven forbid, a way they could say we're
sorry we'll try to do better? Am I making any sense? Maybe a face saving
out so even though they do eventually have to knuckle under and do the
right thing, they can have one TINY little scrap of something to hang onto
and say to themselves, well, we had to do XYZ but at least we got to
have A. Might make them feel a little bit better about themselves.
You of course, are the one in this thing and only you know how to
implement what I suggest (or if you want to toss it entirely!) but just
as I sat here and read it, that's my thoughts.
Okie-dokie artichokie?
:-4
Looking for some input
valerie wrote: BR, I don't know very much about this kind of thing probably, but since
you did ask for some input, here's some:
How about an "opening" of sorts for them... not really a critiscm of you
per se but a way they can feel like THEY have a voice? A way to help
YOU make it work? Even, heaven forbid, a way they could say we're
sorry we'll try to do better? Am I making any sense? Maybe a face saving
out so even though they do eventually have to knuckle under and do the
right thing, they can have one TINY little scrap of something to hang onto
and say to themselves, well, we had to do XYZ but at least we got to
have A. Might make them feel a little bit better about themselves.
You of course, are the one in this thing and only you know how to
implement what I suggest (or if you want to toss it entirely!) but just
as I sat here and read it, that's my thoughts.
Okie-dokie artichokie?
:-4
I gotta chew on this for a bit....let me get back to you. It sounds reasonable enough, but are they going to appreciate it for what it is....If I (or the boss) gives them an inch, will they take a mile....Hmm...
Like I said, I have to gnaw at this for a bit. Thanks as always for your response, Val.
you did ask for some input, here's some:
How about an "opening" of sorts for them... not really a critiscm of you
per se but a way they can feel like THEY have a voice? A way to help
YOU make it work? Even, heaven forbid, a way they could say we're
sorry we'll try to do better? Am I making any sense? Maybe a face saving
out so even though they do eventually have to knuckle under and do the
right thing, they can have one TINY little scrap of something to hang onto
and say to themselves, well, we had to do XYZ but at least we got to
have A. Might make them feel a little bit better about themselves.
You of course, are the one in this thing and only you know how to
implement what I suggest (or if you want to toss it entirely!) but just
as I sat here and read it, that's my thoughts.
Okie-dokie artichokie?
:-4
I gotta chew on this for a bit....let me get back to you. It sounds reasonable enough, but are they going to appreciate it for what it is....If I (or the boss) gives them an inch, will they take a mile....Hmm...
Like I said, I have to gnaw at this for a bit. Thanks as always for your response, Val.
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
Looking for some input
Dang girl.....you're goooood!!!!!!!
Your mission statement on teamwork is excellent!!! You should be managing your own business with an attitude like that! I would be proud to have you working for me. You know exactly what patrons expect and how employees should treat them.
If I were your boss, I'd back you 100%.....and weed out the ones that didn't conform.
Your mission statement on teamwork is excellent!!! You should be managing your own business with an attitude like that! I would be proud to have you working for me. You know exactly what patrons expect and how employees should treat them.
If I were your boss, I'd back you 100%.....and weed out the ones that didn't conform.
Looking for some input
Lil~Basco wrote: Dang girl.....you're goooood!!!!!!!
Your mission statement on teamwork is excellent!!! You should be managing your own business with an attitude like that! I would be proud to have you working for me. You know exactly what patrons expect and how employees should treat them.
If I were your boss, I'd back you 100%.....and weed out the ones that didn't conform.
Wow. Thanks Lil! That's good to hear! Nothing you think needs changing? Softening up some rough edges?
Seriously, guys, I can take constructive criticism, I really can!!
Your mission statement on teamwork is excellent!!! You should be managing your own business with an attitude like that! I would be proud to have you working for me. You know exactly what patrons expect and how employees should treat them.
If I were your boss, I'd back you 100%.....and weed out the ones that didn't conform.
Wow. Thanks Lil! That's good to hear! Nothing you think needs changing? Softening up some rough edges?
Seriously, guys, I can take constructive criticism, I really can!!
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
Looking for some input
BabyRider wrote: Wow. Thanks Lil! That's good to hear! Nothing you think needs changing? Softening up some rough edges?
Seriously, guys, I can take constructive criticism, I really can!!
My opinion......HELL NO!!!!!!!!
Management is a tuff job. Your boss asked you for your input, you are giving it straight out. IF you soften up, it shows weakness. Thus, employees sense it and will continue to act as they did.
Once this is presented, a stand has to be taken. Conform or weed out, period! There will be those that will moan and complain, others will conform. It will be a choice they'll have to make, a positive one, to retain employment at this establishment.
Like I said BR....you're damn good!!! Good business head on your shoulders girl!!!
Snooze....I believe BR is turning this over to her boss to present it in the fashion she chooses to. If I'm wrong about this, I apologize.
Seriously, guys, I can take constructive criticism, I really can!!
My opinion......HELL NO!!!!!!!!
Management is a tuff job. Your boss asked you for your input, you are giving it straight out. IF you soften up, it shows weakness. Thus, employees sense it and will continue to act as they did.
Once this is presented, a stand has to be taken. Conform or weed out, period! There will be those that will moan and complain, others will conform. It will be a choice they'll have to make, a positive one, to retain employment at this establishment.
Like I said BR....you're damn good!!! Good business head on your shoulders girl!!!
Snooze....I believe BR is turning this over to her boss to present it in the fashion she chooses to. If I'm wrong about this, I apologize.
Looking for some input
SnoozeControl wrote: May I be rude?
Sure, why change anything now? :yh_rotfl
SnoozeControl wrote: You're overthinking this. It isn't a corporation with highly skilled employees from prestigious colleges that feel they should have some input ... they're waitresses. Common sense dictates that if they're good at their jobs, they make more money and they don't seem to understand that. Your very well written proposal is just going to p*ss them off. I can almost hear them asking themselves "Who the f*ck does she think she is, anyway? She can kiss my lily white *ss!"
It's actually not going to be coming from me exactly, my boss has asked for my take on things and to write down what I see as problems. She is presenting the info to the girls in whatever manner she sees fit.
SnoozeControl wrote: Maybe just a face to face, where you talk out the problems? I know I appreciate it when my boss asks my opinion.
Last time I had a face-to-face with a "problem" employee, I ended up quitting my job just so I could kick the snot out of her in the parking lot.
Thanks for your input, Snooze, and it's not rude at all when I've asked for it and said not to sugar-coat it! Much appreciated. :yh_bigsmi
Sure, why change anything now? :yh_rotfl
SnoozeControl wrote: You're overthinking this. It isn't a corporation with highly skilled employees from prestigious colleges that feel they should have some input ... they're waitresses. Common sense dictates that if they're good at their jobs, they make more money and they don't seem to understand that. Your very well written proposal is just going to p*ss them off. I can almost hear them asking themselves "Who the f*ck does she think she is, anyway? She can kiss my lily white *ss!"
It's actually not going to be coming from me exactly, my boss has asked for my take on things and to write down what I see as problems. She is presenting the info to the girls in whatever manner she sees fit.
SnoozeControl wrote: Maybe just a face to face, where you talk out the problems? I know I appreciate it when my boss asks my opinion.
Last time I had a face-to-face with a "problem" employee, I ended up quitting my job just so I could kick the snot out of her in the parking lot.
Thanks for your input, Snooze, and it's not rude at all when I've asked for it and said not to sugar-coat it! Much appreciated. :yh_bigsmi
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
Looking for some input
SnoozeControl wrote: Best of luck sweetpea, sounds like being between a rock and a hard place.
Oh, I'll post the final draft and then an update on the results the day of the meeting. Should be really interesting to see what kind of response I get to it.....
Oh, I'll post the final draft and then an update on the results the day of the meeting. Should be really interesting to see what kind of response I get to it.....
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
Looking for some input
Writing self a sticky note.........do not ever get job working with BR, might end up picking my a@@ up out of a parking lot........
"Girls are crazy! I'm not ever getting married, I can make my own sandwiches!"
my son
my son
Looking for some input
Sheryl wrote: Writing self a sticky note.........do not ever get job working with BR, might end up picking my a@@ up out of a parking lot........
:o
It doesn't have to be that way, though....there's no reason these girls can't make the same amount of money I do.
:o
It doesn't have to be that way, though....there's no reason these girls can't make the same amount of money I do.
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
[/FONT]
Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
Looking for some input
BabyRider wrote: It doesn't have to be that way, though....there's no reason these girls can't make the same amount of money I do.
No I think your right in asking for more than whiners as your wait staff.
No I think your right in asking for more than whiners as your wait staff.
"Girls are crazy! I'm not ever getting married, I can make my own sandwiches!"
my son
my son
Looking for some input
I'm just agreeing with everything that Accountable and Sojo said. I can't say it any better than that.
I will say this, though, BR. After working in the food industry for many, many years waitresses with a great attitude, a fun disposition, and a good work ethic seem to be few and far between. (Although I'd be willing to bet you fit that description!):D
It seems to be about 97% lame and 3% outstanding with not much in the middle.
I will say this, though, BR. After working in the food industry for many, many years waitresses with a great attitude, a fun disposition, and a good work ethic seem to be few and far between. (Although I'd be willing to bet you fit that description!):D
It seems to be about 97% lame and 3% outstanding with not much in the middle.
All the world's a stage and the men and women merely players...Shakespeare
Looking for some input
BabyRider wrote: OK, gang, I have spoken to my boss since my original rant here, and she has decided to schedule a meeting, and has asked me to write down my thoughts. So my "mission statement" has turned into info I believe needs to be brought up and dealt with at this meeting. I know it needs tweaking, but I've got till Feb. 12 to do it, so here's what I've got so far. I know I'll think of more I need to add, but help me out with what I've got so far, please. Thanks in advance for your input. It's a bit long already, so thanks also for your patience and tolerance!
TEAMWORK!!!!
This is my biggest peeve when it comes to the Alibi and it’s employees. I have worked in many MANY bars and restaurants from fine dining to night clubs to shot and beer corner bars. I have worked with every type of waitress and bartender there is. Never, EVER have I come across a group of people who complain, bitch, whine, ****, moan and act as generally miserable as this group. I have never worked with a group who is so two-faced and back stabbing and fake with each other. There are going to be conflicts between people. Whenever a group works together long enough and you learn things about each other, there will be things you dislike. This has NOTHING to do with our job.
One very important thing I learned in this business is, when people go out to eat, they go out for one reason: to get waited on. There is nothing in any restaurant anywhere that I cannot make at my home. When I go out to eat, I expect service. Our guests (note the word “guest†NOT “customerâ€) want to be waited on expediently and with a smile. It is our job to give them that. When people go to a bar to drink, they want service with a smile, and usually a little conversation. They do NOT want to hear about the sh!tty day you’ve had, they do not want to hear complaints about the boss, other employees, or the crappy table next to them. They want you to be friendly, bubbly, and happy to see them. If you aren’t in the mood, have had a bad day, are stressed out….FAKE IT.
When I work the bar, I have girls come to my window griping about the other girl, what she’s doing, what she’s saying to other guests, the fact that she’s in the wrong section and any other complaint they can think of. Then I get the OTHER girl coming to my window bitching to me about the EXACT same things about the first girl. Here’s the deal:
A) I don’t have time to listen to you complain.
B) I don’t have the energy to listen to you complain
C) I don’t want to hear tattling
D) I don’t want to hear gossip
It is mentally and emotionally draining to work with this whole group. The nights I work with Sheri I look forward to. Sheri and I work as a team. If something needs doing it gets done and it does not matter if it falls under her job that night or my job, it just gets done. When she is busy, I cover what needs covering, be it the bar, or pouring my own drinks. When I am busy with someone else, she covers me. It wasn’t even discussed when we began working together, it’s just the easiest way to do this job. We do not waste time or energy griping or whining about our jobs, our guests, or money or anything else.
Here is my plan for future reference: when the girl in my window stops me and starts to complain, I am walking away without saying a word. Hopefully, you will get the hint. If you don’t, I’m going to explain to you that I am not interested in any conversation of any kind and have no desire to speak with you unless you are ordering drinks. Our job is hard. The continual negativity that I hear from every single one of you only serves to make the job that much harder. It is the most brain-numbing, draining, depressing atmosphere I have ever worked in.
I don’t want to talk too much about money, but I do want you to take note of something. I leave my bullshit at the door. I am always smiling and raring to go when I get to work, and my customers see it. I’d bet you guys see it, too. Some of you know that my ol’ man works for GM as a line supervisor. I do my job, and I do it so well, that I make more money than he does. Between my wage as a bartender and the money I make in tips, I bring home, hourly, more than a line supervisor at the biggest company in the world. Why? Because I treat my guests how I want to be treated when I go out. It’s the golden rule, it’s really simple and it’s common sense: treat people how you want to be treated, wait on them the way you expect to be waited on when you go out, and you will make money too. This bar is a friggin’ GOLD MINE. There is so much money to be made here, it’s insane.
The staff here thinks no further ahead than the dollar they are going to make right then and there. You all have no concept of the bigger picture and what it takes to get people to come back, and to continue to come back. All you’re concerned about is “your†table and “your†customers and “your†tips right then and there. Here’s something to think about: If we all managed to work as a team, not having to worry about stepping on the other’s toes and waiting on a table that’s not “yours†and just doing what needed to be done when it needed doing, guests would get better service, and they’d return. They’d also tell their friends and they’d come in, get the great service and so on. This business may be 60 years old, but it is constantly changing and it’s up to US the staff, NOT Shirley to keep our guests happy and coming back.
You guys may think I don’t hear a lot, but you’d be mistaken. I hear everything that goes on in that place. I hear all the complaints, I hear things that are said about me and other girls. If you said something about me, it always, and I do mean ALWAYS gets back to me. Just like I hear you say something crappy about another of your co-workers, they are saying stuff about you. There is nothing sacred and nothing secret about anything that is said in this bar.
One of my old bars was ideal. All the staff called it our “house.†(Hence the term “guest†instead of “customerâ€) We treated people as if they were guests in our house and we made money hand over fist. This place, being the established, well-known place that it is, could be even better if all this in-fighting and negativity would just stop.
I know all of you have personal stuff going on, it’s called life. Part of life is working and you choose to do the work you do. And if you want to hear someone complain, you should sit down and listen to MY story and what I have been dealing with for the past six and a half months. I’ve got you ALL beat and it still does not affect my job.
I don’t want to hear any crap about any of you who work other jobs and complain about being tired either. You CHOOSE to work 2 jobs, no one is forcing you to do it.
I have mentioned expediency, and that seems to be one of the problems here. I have a few suggestions on how to make the window move faster. At every bar I’ve worked in, I’ve implemented this procedure and it has always worked.
There’s a correct way to call drinks when you have several different kinds. First off, have your glasses rocked, and sitting in the ledge by the liquor collar.
Call them, liquor first from your left to right. All I need to know is the booze going in them, not the fill. (Example: you’re ordering a Jack and coke, just say jack.) Call all your liquor, left to right, and then call beer and wine. I will pour your liquor, and while I am grabbing your beers, YOU do the fills from your pop gun. By the time I get back with your beers, you have your whole order ready to ship.
Have your money ready. I know sometimes you can have tons of singles or quarters and you want to get rid of them. Condensing your tips is for the end of the night. If you don’t know the total of what you’re taking out, just hand me your biggest bill.
Another thing to make things move more quickly and prevent confusion and irritation is, when you first get a table and they place their order, ask them before you leave the table if they are paying by cash, or running a tab.
ASHTRAYS.
I know you guys think I am anal about emptying ashtrays. Think what you want. Take one empty ashtray out to the floor with you, stop at every table, and I don’t care if there’s only one butt in it, empty it. Not only do guests appreciate this, it makes you visible, and available if they need something. I know it’s tough to keep going to a table when you don’t think they need anything. Doing this gives you the opportunity to be there, without hounding them. Make rounds just by wandering around. Glance at glasses and bottles, just so they see you’re keeping an eye on them. If their napkin is soaked through, bring them a new one. It’s the little things in this job that guests notice and appreciate. Eye contact. Smiles. Friendliness.
OK BR, here goes, no "Sunshine" blowing "anywhere"! Your draft reads like "War & Peace"! It's about 1500 words too long. You must condense what you have to say, & omit the negativity, only point out the rewards of your intent. I was in a middle mgmt position until I retired 11 months & 28 days ago, but who's counting. Upper mgmt are always concerned with many variable problems, & have a very short attention span to one particular problem, (& employees even a shorter span) so they always want the condensed version of a presentation / position/ policy.
Regurgitate your 2000+ word essay into about 500 or so words. And refrain from the constant use of "I" & "my", & "me", you're supposed to be talking about building a "team" atmosphiere. GOOD LUCK, & happy regurgitating. :rolleyes:
TEAMWORK!!!!
This is my biggest peeve when it comes to the Alibi and it’s employees. I have worked in many MANY bars and restaurants from fine dining to night clubs to shot and beer corner bars. I have worked with every type of waitress and bartender there is. Never, EVER have I come across a group of people who complain, bitch, whine, ****, moan and act as generally miserable as this group. I have never worked with a group who is so two-faced and back stabbing and fake with each other. There are going to be conflicts between people. Whenever a group works together long enough and you learn things about each other, there will be things you dislike. This has NOTHING to do with our job.
One very important thing I learned in this business is, when people go out to eat, they go out for one reason: to get waited on. There is nothing in any restaurant anywhere that I cannot make at my home. When I go out to eat, I expect service. Our guests (note the word “guest†NOT “customerâ€) want to be waited on expediently and with a smile. It is our job to give them that. When people go to a bar to drink, they want service with a smile, and usually a little conversation. They do NOT want to hear about the sh!tty day you’ve had, they do not want to hear complaints about the boss, other employees, or the crappy table next to them. They want you to be friendly, bubbly, and happy to see them. If you aren’t in the mood, have had a bad day, are stressed out….FAKE IT.
When I work the bar, I have girls come to my window griping about the other girl, what she’s doing, what she’s saying to other guests, the fact that she’s in the wrong section and any other complaint they can think of. Then I get the OTHER girl coming to my window bitching to me about the EXACT same things about the first girl. Here’s the deal:
A) I don’t have time to listen to you complain.
B) I don’t have the energy to listen to you complain
C) I don’t want to hear tattling
D) I don’t want to hear gossip
It is mentally and emotionally draining to work with this whole group. The nights I work with Sheri I look forward to. Sheri and I work as a team. If something needs doing it gets done and it does not matter if it falls under her job that night or my job, it just gets done. When she is busy, I cover what needs covering, be it the bar, or pouring my own drinks. When I am busy with someone else, she covers me. It wasn’t even discussed when we began working together, it’s just the easiest way to do this job. We do not waste time or energy griping or whining about our jobs, our guests, or money or anything else.
Here is my plan for future reference: when the girl in my window stops me and starts to complain, I am walking away without saying a word. Hopefully, you will get the hint. If you don’t, I’m going to explain to you that I am not interested in any conversation of any kind and have no desire to speak with you unless you are ordering drinks. Our job is hard. The continual negativity that I hear from every single one of you only serves to make the job that much harder. It is the most brain-numbing, draining, depressing atmosphere I have ever worked in.
I don’t want to talk too much about money, but I do want you to take note of something. I leave my bullshit at the door. I am always smiling and raring to go when I get to work, and my customers see it. I’d bet you guys see it, too. Some of you know that my ol’ man works for GM as a line supervisor. I do my job, and I do it so well, that I make more money than he does. Between my wage as a bartender and the money I make in tips, I bring home, hourly, more than a line supervisor at the biggest company in the world. Why? Because I treat my guests how I want to be treated when I go out. It’s the golden rule, it’s really simple and it’s common sense: treat people how you want to be treated, wait on them the way you expect to be waited on when you go out, and you will make money too. This bar is a friggin’ GOLD MINE. There is so much money to be made here, it’s insane.
The staff here thinks no further ahead than the dollar they are going to make right then and there. You all have no concept of the bigger picture and what it takes to get people to come back, and to continue to come back. All you’re concerned about is “your†table and “your†customers and “your†tips right then and there. Here’s something to think about: If we all managed to work as a team, not having to worry about stepping on the other’s toes and waiting on a table that’s not “yours†and just doing what needed to be done when it needed doing, guests would get better service, and they’d return. They’d also tell their friends and they’d come in, get the great service and so on. This business may be 60 years old, but it is constantly changing and it’s up to US the staff, NOT Shirley to keep our guests happy and coming back.
You guys may think I don’t hear a lot, but you’d be mistaken. I hear everything that goes on in that place. I hear all the complaints, I hear things that are said about me and other girls. If you said something about me, it always, and I do mean ALWAYS gets back to me. Just like I hear you say something crappy about another of your co-workers, they are saying stuff about you. There is nothing sacred and nothing secret about anything that is said in this bar.
One of my old bars was ideal. All the staff called it our “house.†(Hence the term “guest†instead of “customerâ€) We treated people as if they were guests in our house and we made money hand over fist. This place, being the established, well-known place that it is, could be even better if all this in-fighting and negativity would just stop.
I know all of you have personal stuff going on, it’s called life. Part of life is working and you choose to do the work you do. And if you want to hear someone complain, you should sit down and listen to MY story and what I have been dealing with for the past six and a half months. I’ve got you ALL beat and it still does not affect my job.
I don’t want to hear any crap about any of you who work other jobs and complain about being tired either. You CHOOSE to work 2 jobs, no one is forcing you to do it.
I have mentioned expediency, and that seems to be one of the problems here. I have a few suggestions on how to make the window move faster. At every bar I’ve worked in, I’ve implemented this procedure and it has always worked.
There’s a correct way to call drinks when you have several different kinds. First off, have your glasses rocked, and sitting in the ledge by the liquor collar.
Call them, liquor first from your left to right. All I need to know is the booze going in them, not the fill. (Example: you’re ordering a Jack and coke, just say jack.) Call all your liquor, left to right, and then call beer and wine. I will pour your liquor, and while I am grabbing your beers, YOU do the fills from your pop gun. By the time I get back with your beers, you have your whole order ready to ship.
Have your money ready. I know sometimes you can have tons of singles or quarters and you want to get rid of them. Condensing your tips is for the end of the night. If you don’t know the total of what you’re taking out, just hand me your biggest bill.
Another thing to make things move more quickly and prevent confusion and irritation is, when you first get a table and they place their order, ask them before you leave the table if they are paying by cash, or running a tab.
ASHTRAYS.
I know you guys think I am anal about emptying ashtrays. Think what you want. Take one empty ashtray out to the floor with you, stop at every table, and I don’t care if there’s only one butt in it, empty it. Not only do guests appreciate this, it makes you visible, and available if they need something. I know it’s tough to keep going to a table when you don’t think they need anything. Doing this gives you the opportunity to be there, without hounding them. Make rounds just by wandering around. Glance at glasses and bottles, just so they see you’re keeping an eye on them. If their napkin is soaked through, bring them a new one. It’s the little things in this job that guests notice and appreciate. Eye contact. Smiles. Friendliness.
OK BR, here goes, no "Sunshine" blowing "anywhere"! Your draft reads like "War & Peace"! It's about 1500 words too long. You must condense what you have to say, & omit the negativity, only point out the rewards of your intent. I was in a middle mgmt position until I retired 11 months & 28 days ago, but who's counting. Upper mgmt are always concerned with many variable problems, & have a very short attention span to one particular problem, (& employees even a shorter span) so they always want the condensed version of a presentation / position/ policy.
Regurgitate your 2000+ word essay into about 500 or so words. And refrain from the constant use of "I" & "my", & "me", you're supposed to be talking about building a "team" atmosphiere. GOOD LUCK, & happy regurgitating. :rolleyes:
Cars
-
Accountable
- Posts: 24818
- Joined: Mon May 30, 2005 8:33 am
Looking for some input
cars wrote: OK BR, here goes, no "Sunshine" blowing "anywhere"! Your draft reads like "War & Peace"! It's about 1500 words too long. You must condense what you have to say, & omit the negativity, only point out the rewards of your intent. I was in a middle mgmt position until I retired 11 months & 28 days ago, but who's counting. Upper mgmt are always concerned with many variable problems, & have a very short attention span to one particular problem, (& employees even a shorter span) so they always want the condensed version of a presentation / position/ policy.
Regurgitate your 2000+ word essay into about 500 or so words. And refrain from the constant use of "I" & "my", & "me", you're supposed to be talking about building a "team" atmosphiere. GOOD LUCK, & happy regurgitating. :rolleyes:
Good advice :yh_sick
Regurgitate your 2000+ word essay into about 500 or so words. And refrain from the constant use of "I" & "my", & "me", you're supposed to be talking about building a "team" atmosphiere. GOOD LUCK, & happy regurgitating. :rolleyes:
Good advice :yh_sick
Looking for some input
cars wrote: OK BR, here goes, no "Sunshine" blowing "anywhere"! Your draft reads like "War & Peace"! It's about 1500 words too long. You must condense what you have to say, & omit the negativity, only point out the rewards of your intent. I was in a middle mgmt position until I retired 11 months & 28 days ago, but who's counting. Upper mgmt are always concerned with many variable problems, & have a very short attention span to one particular problem, (& employees even a shorter span) so they always want the condensed version of a presentation / position/ policy.
Regurgitate your 2000+ word essay into about 500 or so words. And refrain from the constant use of "I" & "my", & "me", you're supposed to be talking about building a "team" atmosphiere. GOOD LUCK, & happy regurgitating. :rolleyes:
You're probably right, cars. I still have more tweaking to do, and I have till the middle of Feb. to do it. Condense, ok, got it. I do tend to ramble when it comes to things like this, because I am talking to people who just don't seem to get it no matter how I put it to them, so I seem to think repitition is the key.
I will have another version for everyone to critique, so please, keep the suggestions coming, I appreciate the input and most especially, the honesty.
Regurgitate your 2000+ word essay into about 500 or so words. And refrain from the constant use of "I" & "my", & "me", you're supposed to be talking about building a "team" atmosphiere. GOOD LUCK, & happy regurgitating. :rolleyes:
You're probably right, cars. I still have more tweaking to do, and I have till the middle of Feb. to do it. Condense, ok, got it. I do tend to ramble when it comes to things like this, because I am talking to people who just don't seem to get it no matter how I put it to them, so I seem to think repitition is the key.
I will have another version for everyone to critique, so please, keep the suggestions coming, I appreciate the input and most especially, the honesty.
[FONT=Arial Black]I hope you cherish this sweet way of life, and I hope you know that it comes with a price.
~Darrel Worley~
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Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.
~Darrel Worley~
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Bullet's trial was a farce. Can I get an AMEN?????
We won't be punished for our sins, but BY them.