Having serious problems...near tears!

hotsauce · Post by **hotsauce** » Wed Feb 01, 2006 11:21 am

Not really going to cry....just thought that might get some attention.

Anyone techie here? I'm stuck on the page that says "start windows normally"....safe mode....safe mode with networking etc. and nothing is working. This is on my laptop...i'm on my desktop now. but NOTHING IS WORKING!! grrrr...any suggestions. When I hit ctrl/alt/delete...just restarts and comes back to this page and is frozen.

pina · Post by **pina** » Wed Feb 01, 2006 11:43 am

Have you installed any new hardware or programmes, they could cause this.

If so go to safe mode either from that page or pressing f8 while restarting. and remove whatever it was installed.

Hopefully this is your only problem

Sorry just edited while you posted.

hotsauce · Post by **hotsauce** » Wed Feb 01, 2006 11:44 am

nothing will work...when i hit "enter" to start normally...nothing happens...when i hit the up and down key...nothing...just NOTHING. frozen on that screen.

Lon · Post by **Lon** » Wed Feb 01, 2006 11:56 am

hotsauce wrote: nothing will work...when i hit "enter" to start normally...nothing happens...when i hit the up and down key...nothing...just NOTHING. frozen on that screen.

Turn off laptop----then turn on again-----should be able to then hit enter using safe mode.

hotsauce · Post by **hotsauce** » Wed Feb 01, 2006 11:59 am

Lon wrote: Turn off laptop----then turn on again-----should be able to then hit enter using safe mode.

thanks! tired that...still frozen on that screen. :-1

tried again and again...and then it counts down to starting windows normally and it just stays frozen. :-5 :-5 :-5

Lon · Post by **Lon** » Wed Feb 01, 2006 12:02 pm

hotsauce wrote: thanks! tired that...still frozen on that screen. :-1

tried again and again...and then it counts down to starting windows normally and it just stays frozen. :-5 :-5 :-5
OK------Do the System restore.

Can you get out of Forum? Try closing out Forum and then turn off machine and then restart.

hotsauce · Post by **hotsauce** » Wed Feb 01, 2006 12:03 pm

Lon wrote: OK------Do the System restore.

how do i do that? i can't move my arrows...won't do anything.

Lon · Post by **Lon** » Wed Feb 01, 2006 12:07 pm

hotsauce wrote: how do i do that? i can't move my arrows...won't do anything.

Can you get out of Forum? Try closing out Forum and then turn off machine and then restart.

hotsauce · Post by **hotsauce** » Wed Feb 01, 2006 12:10 pm

no, i'm on my desktop...the troubles are with my laptop. when i turn it on, it is TOTALLY stuck on the page that says how to restart it...in safe mode, safe mode with networking, safe mode with command prompt, or normally. it is stuck there and nothing works...can't use the arroows to scroll....nothing. :-1

Lon · Post by **Lon** » Wed Feb 01, 2006 12:31 pm

hotsauce wrote: no, i'm on my desktop...the troubles are with my laptop. when i turn it on, it is TOTALLY stuck on the page that says how to restart it...in safe mode, safe mode with networking, safe mode with command prompt, or normally. it is stuck there and nothing works...can't use the arroows to scroll....nothing. :-1

Try this for help-------http://www.google.co.nz/search?client=f ... gle+Search

anastrophe · Post by **anastrophe** » Wed Feb 01, 2006 12:31 pm

first question: what is the operating system? e.g.

Windows XP Home

Windows XP Pro

Windows 2000

etc?

most of the time, laptops come with (unfortunately) a special OS restore CD - it's unfortunate because that CD is usually designed to do nothing but wipe the machine clean and reinstall the OS fresh - no opportunity to fix it, only delete it all. if you're lucky, your CD might allow you to fix it instead. what make/model laptop is it?

the machine might have a virus.

hotsauce · Post by **hotsauce** » Wed Feb 01, 2006 12:38 pm

It says Windows XP...that is all. That would be great if a CD could reinstall it.

olderbutnotwiser · Post by **olderbutnotwiser** » Wed Feb 01, 2006 1:01 pm

Instead of ctrl-alt-del try just pulling out the plug to switch it off (after removing the battery). Then switch it back on (after plugging in again), go into setup using whatever method your particular laptop requires. Set default values, save them, come out of setup and try powering up again.

Nomad · Post by **Nomad** » Sat Feb 11, 2006 7:53 am

System restore usually works for me.

Click on start bottom left.

Select settings.

Select control panel.

Select system restore.

A calendar will appear, select a date prior to your current problem.

The pc will re-boot.