Off Shore Service Reps

Lon · Post by **Lon** » Tue Jun 07, 2005 5:23 pm

I have tried to be tolerant, patient and understanding, but have had it up to the bullwarks re: phone conversations with off shore service reps. I am glad that they are toll free calls. I can generally handle folks with heavy foreign accents to their English, but some of the folks I talked to today need a refresher course BIG TIME. Their supervisors were even worse. Then, when you send them an email, that to must go off shore as the response was barely intelligble. I cancelled two accounts today out of frustration.

CARLA · Post by **CARLA** » Tue Jun 07, 2005 7:09 pm

Yes it is a real problem in every industry today.

In my field with Computers and all that goes with equipment, you best figure out how to do it yourself, or at best chat with them online so they can read what you want done. They are knowledgeable but trying to understand them is very difficult.

lady cop · Post by **lady cop** » Tue Jun 07, 2005 7:23 pm

when i get a service person on the phone that i absolutely cannot understand, i pretend i was disconnected, hang up, and call back. not their fault, and not mine. of course, i have to do it to Bothwell all the time! LOL (not really :yh_love )

john8pies · Post by **john8pies** » Wed Jun 08, 2005 2:41 am

If the service user (and not yourself) is paying for the call, I suggest saying, "Oh, I must go for a second - there`s somebody at the door" or something. Then just leave them hanging on the line paying for the call until they hang up. Then write a letter of complaint to the parent firm . (we wouldn`t be talking about a well known American ISPwith a call centre in India by any chance, would we?!)

robinseggs · Post by **robinseggs** » Wed Jun 08, 2005 7:19 am

john8pies wrote: If the service user (and not yourself) is paying for the call, I suggest saying, "Oh, I must go for a second - there`s somebody at the door" or something. Then just leave them hanging on the line paying for the call until they hang up. Then write a letter of complaint to the parent firm . (we wouldn`t be talking about a well known American ISPwith a call centre in India by any chance, would we?!)

I would bet and amount of money!!!!!! Are we not allowed to say it on here????

Lon · Post by **Lon** » Wed Jun 08, 2005 9:06 am

No big deal in my telling who I had a problem with. One was a credit card company and the other a software company.